Hospitality Service Specialist

IST Management is seeking a Hospitality and Backu Reception Service Specialist to join the Downtown Chicago team! The Hospitality Service Specialist is responsible for providing hospitality/administrative support services in a professional environment. Ideal candidates will have the ability to confidently interact with clients and visitors, possess excellent communication abilities, and are ready to grow in their professional career. Previous experience in a hospitality, mail or administrative role is a huge plus!

About Us

IST Management is a business process outsourcing company. We pride ourselves on our commitments to excellence for our clients and upward mobility for our employees. We provide cross-training and a career path to leadership for our on-site positions. We have over 1,800 employees and have been in business for over 26 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members.

IST Management has also been included in the INC 5000 list!

Check out for more info on us!

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, Pet Insurance and Bonus Incentives

Hourly Compensation: $18.00 - 20.00 Hourly

Schedule: Monday-Friday 7:00am-4:00pm. No nights or weekends!

The Mail/Hospitality Service Specialist is responsible for providing mail/hospitality and administrative support services. Other duties include:

• Professional and friendly customer service; verbal and written interaction with internal and external clients
• Hospitality services:
  Conference room management (i.e setting up/breakdown for meetings and events, arranging and moving tables/chairs, assist with catering orders, other related tasks as needed)
• Provide backup reception
• Ability to lift 50 pounds and move food and other items in a kitchen setting
• Consistently adhere to business procedure guidelines; take direction from supervisor
• Participate in cross-training
• Replacing kegs, moving kegs, stocking of supplies in kitchen areas
• Maintain all logs and reporting documentation; attention to detail
• Adhere to all safety procedures; perform other tasks as assigned

Ideal candidates have the ability to confidently interact with clients and visitors, possess excellent communication abilities, and are ready to grow in their professional career. Previous experience in a reception or administrative role is a huge plus! Other qualifications include:

• High School Diploma or GED required; authorization to work for any employer in the US required
• Microsoft Office proficiency required
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment; willingness to cross-train for other job functions
• Ability to meet employer's attendance policy
• Ability to lift up to 60 lbs on occasion

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.