Client Services Representative

About XBP

XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.

As a Mail Processor, you will play a crucial role in the efficient handling and distribution of incoming and outgoing mail within our organization. You will be responsible for sorting, processing, and distributing mail items accurately and in a timely manner. This position requires excellent attention to detail, organizational skills, and the ability to work effectively in a fast-paced environment.

• Receive, sort, and distribute incoming mail, including letters, packages, and parcels.
• Process outgoing mail, ensuring proper postage and addressing.
• Operate mail processing equipment, such as postage meters, letter folding machines, and envelope sealers.
• Maintain accurate records of incoming and outgoing mail volumes.
• Assist with the preparation and processing of bulk mailings.
• Handle confidential and sensitive materials with discretion.
• Monitor and replenish supplies necessary for mail processing operations.
• Assist with other clerical tasks and office duties as needed.

• High school diploma or equivalent.
• Previous experience in mailroom operations or a similar role preferred.
• Familiarity with mail processing equipment and procedures.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to work independently as well as part of a team.
• Proficiency in basic computer skills, including email and word processing software.
• Good communication skills, both verbal and written.
• Ability to lift and carry packages weighing up to 50 pounds.
• Willingness to adhere to company policies and procedures regarding mail handling and security.

Detail-oriented, Process-driven, Technically comfortable, Compliance-aware, Proactive in communication.

XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, , , ,  or  We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.