Senior Client Service Associate

Senior Client Service Associate | Chicago, IL / Hybrid

Chicago RIA seeks highly organized Client Service Associate to support document preparation, new account opening, CRM management, deposits, transaction processing, expense/travel arrangements, and various administrative support/data entry as necessary. Will be responsible for learning internal operational systems and several institutional custodian systems to assist in delivering exceptional service.

Responsibilities:
Provide operational/organizational support; enter client data, create/distribute reports, and prepare materials for client meetings using client management systems
Process monetary transactions and prepare client forms using custodian platforms (Schwab/TD Ameritrade/Raymond James/RBC)
Explain documentation/registration requirements to clients/advisors, prepare transaction documents, collect signatures using various e-signature systems
Monitor alerts/action items from custodians; proactively reach out to advisors for time-sensitive resolution
Build relationships with advisors and staff by explaining operational processes/procedures and teaching systems requirements/techniques
Assume ownership of inquiries/transactions/client service issues on behalf of Advisor; provide follow-through and updates until completion
Collaborate with internal operations teams to research complex issues and assist with projects
Provide administrative support to the management team as needed.

Requirements:
Bachelors' degree and FINRA 65 or 66 license preferred
3+ years of experience working with a financial advisory firm
Highly proficient in Microsoft Suite, Docu Sign, Adobe; experience with a CRM and custodian systems such as Redtail, Hub Spot, Orion, Schwab, TDA, Raymond James etc.
Superior problem-solving skills; ability to learn/understand/apply new information quickly; ability to communicate complex information clearly/simply; strong prioritization/time-management skills; intuitive thinker with ability to piece together multiple concepts to resolve complex problems; highly refined organizational skills with ability to change priorities based on situation