Complaints Assistant

Job Title: Complaints Assistant

Location (city, state): Chicago, IL

Industry: Insurance

Compensation: $20.00–$21.50 per hour

Work Schedule: Monday–Friday, 8:00 AM–4:00 PM, 100% on-site

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Addison Group is hiring on behalf of our client, an established organization within the insurance industry. Due to increased workload and departmental growth, they are expanding their Regulatory Compliance team and seeking additional support. This is a long-term contract opportunity with potential for future conversion, though no set timeline is established.

The Complaints Assistant will support the Regulatory Compliance department by assisting with the intake, coordination, and tracking of customer and regulatory complaints. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced, deadline-driven environment. The position is ideal for someone who enjoys working with data, communicating with internal teams, and ensuring timely follow-up.

• Assist with coordinating complaint responses by identifying the appropriate internal teams responsible for resolution
• Monitor open complaints and follow up with internal stakeholders to ensure deadlines are met
• Prepare and submit completed responses to external agencies as required
• Accurately document complaint details, status updates, and outcomes in internal tracking systems
• Maintain organized and up-to-date records for audit and reporting purposes
• Communicate professionally with internal teams and external contacts via phone and email

• Bachelor’s degree in Business, Insurance, or a related field preferred
• Strong written and verbal communication skills
• Comfortable handling phone and email correspondence
• Proficiency in Microsoft Office, particularly Excel
• Ability to manage multiple spreadsheets and prioritize tasks effectively
• Detail-oriented with the ability to learn processes quickly
• Able to work independently and meet time-sensitive deadlines
• Background check required prior to start

• Contract to hire, long-term temporary role
• Business casual work environment
• Equipment provided
• Interview process includes two virtual interviews
• Start date anticipated within approximately two weeks, pending interview completion and background check

• Consistent daytime schedule with no weekends
• Exposure to regulatory and compliance operations within insurance
• Opportunity to join a growing team during a high-impact period
• Supportive environment open to both early-career and experienced professionals

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.