Office Manager

Department: People and Organization / Workplace Management

Reports To: Vice President, People & Organization

Location: Chicago, IL

Work Arrangement: Onsite

Now part of the Ferrero ecosystem, one of the world's most respected family-owned sweet, packaged food companies — Nonni's is entering an exciting new chapter. We're combining our artisan baking heritage with Ferrero's global scale and resources to become their North American growth platform for premium baked goods, while staying true to the quality and authenticity that made Nonni's a household name.

We're building something enduring: a brand that brings people together, a culture that values craftsmanship and integrity, and a team that takes pride in making something truly special.

The Office Manager serves as the operational hub for Nonni's Chicago headquarters, ensuring a welcoming, well-run workplace while providing hands‑on HR administrative support. This role spans front‑office operations, facilities coordination, and people team support — and is central to delivering a consistent, high‑quality employee and visitor experience as we settle into our new home at the Old Post Office.

This position is critical to maintaining operational excellence during an exciting period of growth and integration following Nonni's acquisition by Ferrero in October 2024. As we transition to our new Chicago headquarters in the Old Post Office building, this role will be instrumental in ensuring continuity of operations, supporting our team through change, and establishing exceptional workplace standards that reflect both Nonni's artisan heritage and Ferrero's world‑class operational excellence.

The ideal candidate is a proactive, detail‑oriented professional who thrives in a fast‑paced environment, enjoys working with people, and takes pride in creating an exceptional workplace experience. This position requires strong organizational skills, discretion with confidential information, and the ability to manage multiple priorities while maintaining a positive, professional demeanor. Reporting to the People and Organization VP, this role partners closely with leadership, facilities, IT, and all functional teams to deliver seamless support.

• Serve as the first point of contact for visitors, vendors, and employees, providing a warm and professional welcome
• Coordinate visitor management including guest check‑in, issuing badges, and ensuring security protocols are followed
• Oversee conference room scheduling and ensure rooms are meeting‑ready with necessary equipment and materials
• Handle incoming and outgoing mail, packages, and courier services

• Manage office supplies inventory and vendor relationships to ensure cost‑effective, timely procurement
• Coordinate office equipment maintenance and liaise with IT, procurement, and facilities teams for prompt resolution
• Oversee workspace organization, including coordination of moves, space planning, and workspace setup for new hires
• Maintain kitchen and common areas, including coordinating snack and beverage supplies
• Support transition activities related to the new Chicago headquarters in the Old Post Office building
• Ensure workplace health, safety, and emergency preparedness protocols are maintained
• Monitor and manage office‑related expenses within budget

• Serve as a first point of contact for employee workplace questions and requests, routing to appropriate resources
• Support internal communications by distributing company announcements and coordinating messaging
• Partner with the People & Organization team on company‑wide initiatives and employee engagement activities
• Assist with special projects and initiatives as assigned
• Self‑directed with strong follow‑through and execution discipline
• Exceptional attention to detail
• Results‑oriented with strong execution discipline
• Collaborative approach to cross‑functional partnerships
• Clear, professional communicator — written and verbal
• Adaptability and resilience in fast‑paced, evolving environments
• Cultural sensitivity and ability to work effectively in multicultural/multinational…