Hospitality Aide

Job Summary

Hospitality aid is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Manage and maintain all public areas; the ambassador will be the point of contact for reception and the c-suite team.

• Provide high-level internal and external customer support
• Restock office, kitchen, and pantry supplies
• Prepare and maintain conference rooms for executive and client meetings; align all furniture to ensure a welcoming look
• Set up all conference rooms for new/continuing meetings
• Move and lift conference furniture up to 50 lbs
• Ensure all trash is cleared at regular intervals
• Maintain and report all maintenance related reports
• Greet employees and visitors; welcome visitors with a smile and maintain eye contact through the interaction
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
• Ensure the cleanliness of all office space including open work areas, conference rooms, lobby, and kitchen
• Coordinate and arrange basic office equipment repairs and maintenance
• Carry out instructions for security, fire, health and safety guidelines
• Provide first-line support for basic office technology and general administrative support
• Interface with vendors (catering, AV, etc.) to provide seamless customer support
• Respond to inquiries and anticipate customer needs
• Communicate effectively with peers, displaying accuracy and attention to detail in verbal and written communications
• Kitchen areas – maintain a clean, functional and organized look; ensure the sink is clutter-free and dishwashers are used effectively
• Maintain awareness of business activity and communicate updates with the team
• Communicate and interact effectively with all other departments
• Conduct opening and closing walkthroughs when business requires
• Other duties as assigned

• A genuine sense of hospitality with a commitment to delivering the Platinum Service Standard
• Ability to work under pressure, prioritize tasks, and juggle multiple jobs while interacting with visitors
• Excellent listening and oral communication skills
• Basic computer skills and knowledge of office technology/equipment
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest detail
• Discreet, ethical and committed to maintaining a high degree of confidentiality
• Consistently professional with ownership and responsibility within and outside one’s job domain
• Two to three years of experience in a client service, housekeeping, porter, or houseman role within hospitality or a corporate environment

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, see the wage transparency information at the Compass site.

Req

Rapport, a specialized division of FLIK Hospitality Group