Admissions Manager

Department:
Kellogg Admissions and Fin Aid

Salary/Grade: EXS/5

Job Summary:

The Admissions Manager for the Kellogg Evening & Weekend MBA program will contribute to all aspects of the admissions process, helping attract the best and brightest to come to Kellogg. This position provides high-level admissions administrative and operations support and is a key member of the Admissions Team. This is a critical role that serves as the front line for a very busy Admissions office.

This position requires a high degree of professionalism, customer service, attention to detail, excellent written and verbal skills as well as the ability to manage multiple priorities in a fast-paced environment. The Admissions Manager will be highly engaged with prospective and current students through management of multiple inboxes, phone inquiries, in person interactions, and Slate CRM management.

Specific Responsibilities:

Operational & Systems Management

* Execute and manage tasks in Slate CRM, including:
Running reports, tracking application progress, and maintaining accurate candidate data;
Assigning candidates to admissions officers and allocating files for review;
Managing interview and chat scheduling through Slate Scheduler.

* Processing application decisions and ensuring timely communication.

* Monitor systems for data integrity and troubleshoot issues in partnership with the Associate Director of Operations and Admissions Technology team.

* Maintain updated documentation of all operational processes and contribute to process innovation and automation.

Application & Eligibility Processing

* Oversee receipt and verification of transcripts, test scores, and other application materials.

* Communicate missing requirements to candidates and ensure timely completion.

* Review Accelerated Option eligibility forms and manage related inquiries in collaboration with Academic Advising.

Candidate Engagement & Relationship Management

* Serve as a Kellogg ambassador and first point of contact for prospective and current students, faculty, alumni, and staff.

* Provide high-touch support to candidates throughout the admissions process, answering inquiries and guiding them through application requirements and triaging to Admissions Officers to positively impact application volume and yield.

* Represent the department in interactions with internal and external stakeholders, including faculty requests and cross-functional collaborations.

Team & Event Support

* Support and attend Evening & Weekend MBA recruitment events.

* Serve as primary substitute for front desk personnel as needed.

* Participate in admissions team meetings and share updates on policies, procedures, and operational improvements.

Communications & Reporting

* Prepare and schedule email campaigns for Final date to receive applicationss, yield initiatives, and candidate engagement.

* Run standard reports, create spreadsheets, and manage data for internal tracking and decision-making.

Continuous Improvement and Projects

* Identify opportunities to streamline workflows and enhance candidate experience.

* Collaborate with cross-functional teams (Registration, Academic Advising, Student Life) to ensure smooth onboarding and matriculation of incoming students.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

(Education, experience, and any other certifications or clearances)

* A high school diploma or equivalent required.

* At least one year of administrative or operational support or other relevant work experience required.

Minimum

Competencies:

(Skills, knowledge, and abilities.)

* Strong detail orientation and organizational skills.

* Professional verbal and written communication skills.

* Ability to multitask and perform well in a busy office.

* Displays excellent interpersonal skills.

* Proficient in the use of Microsoft Office Suite, email, web browsers, and CRMs.

* Willing or likely to take practical action to deal with a challenge or situation.

* Receptive to feedback, willing to learn, embracing continuous improvement.

* Facilitates open and effective communication, cooperation and teamwork within and outside of one's own team.

* Helpful, respectful, approachable; builds strong…