CX Administrative Assistant

• Manage incoming phone calls, emails, and general correspondence
• Greet visitors and provide professional front-desk support
• Schedule meetings, appointments, and maintain office calendars
• Prepare and edit documents, reports, spreadsheets, and presentations
• Organize and maintain digital and physical filing systems
• Coordinate office supplies, vendor communications, and maintenance requests
• Provide administrative support to management, including special projects
• Take meeting minutes and distribute follow-up communications
• Maintain a clean, organized, and professional office environment

Knowledge & Skills:

• Excellent written and verbal communication skills
• Strong organizational, multitasking, and time-management abilities
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) or Google Workspace
• Ability to maintain confidentiality and handle sensitive information
• Professional demeanor with a strong customer service mindset
• Ability to work independently and collaboratively as part of a team
• Experience with scheduling software and/or CRM systems preferred Basic bookkeeping or data-entry experience a plus
• Familiarity with standard office equipment (printers, scanners, phone systems)

Education and Experience:

• High school diploma required; associate or bachelor’s degree preferred
• 1–3 years of administrative or office support experience

Work Environment & Physical Requirements:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and fax machines. Position requires incumbent to see, read, hear, speak, reach, bend, sit/stand for prolonged periods of time at a desk and working on a computer. Ability to work weekends and holidays as needed.

Monro, Inc.

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,100 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united as ONE TEAM and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York.

If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you tact us to learn more.

• Job Identification 3294
• Job Category Retail
• Posting Date 02/04/2026, 08:44 PM
• Job Schedule Full time
• Locations 295 Woodcliff Dr Suite 202, Fairport, NY, 14450, US