Desk Clerk

Overview

Desk Clerk-32 Hours – University of Chicago

Department: CSL Housing and Residence Life Operations 3

A Desk Clerk performs clerical duties during the academic year and is responsible for building security, access control, equipment management and mail processing. A Desk Clerk must be able to handle high and low levels of activity while providing excellent customer service to internal and external partners. The front desk area of each building is unique and hosts one or more staff members throughout all hours of operation.

The Desk Clerk position has a 9-month schedule with multiple temporary seasonal shutdown periods during the winter and summer. This is a 32-hour position. Desk Clerks work in a 24-hour operations. This shift is primarily during evenings, overnights, and weekends.

• Perform clerical duties in accordance with HRL policy and expectations. This includes but is not limited to answering phone calls, checking email regularly throughout their shift, communicating information between shifts to colleagues and supervisor, and processing resident room changes.
• Provide exceptional customer service to residents, staff, and visitors.
• Greet residents, staff and visitors in person or by phone. Engage residents, staff and visitors as they utilize the amenities of the residence hall, including services of the front desk. Provide information about campus and residence hall policies and procedures.
• Receive, record, and distribute U.S. mail, as well as UPS, Fed Ex and other packages. Enter packages into online package distribution system. Carry, lift and move loads of supplies, materials and mail up to 49 lbs regularly and manage heavier loads with assistance as needed.
• Maintain awareness of security doors and lobby entryways; check IDs of residents, staff, and guests; maintain sign-in/out records. Encode and invalidate campus cards for building room access.
• Check out and follow up for return of borrowed cleaning and recreational equipment and keys; maintain appropriate forms and records. Request front desk office supplies via online system; stock as supplies are received.
• Adhere to directives and policies outlined by leadership during trainings and in Desk Clerk manual; provide routine orientation to new employees in coordination with leadership and HRL. Schedule replacement of staff via automated on-call system.
• Knowledgeable in emergency protocols and evacuation systems; report critical issues to supervisor and Facilities Services and complete online incident reports.
• Report building maintenance issues via phone or online service requests.
• Perform other tasks as requested by supervisors and building management.

• Effective oral and written communication.
• Ability to work independently, multitask, and manage interruptions.
• Professional emotional self-management and diplomacy.
• Respectful peer and supervisor interactions.
• Ability to identify priorities and resolve or refer problems.

• High school diploma or GED required.

• Previous customer service experience required.
• One year of general office or clerical experience required.
• One year of customer service experience in a college or university preferred.

• Knowledge of general office procedures and practices; keep records and prepare reports in acceptable formats.
• Working knowledge of Microsoft Word, Excel, Outlook, and ability to navigate web-based systems.
• Learn a range of position-related software applications.

• Bend, crouch, or stoop; carry or lift loads up to 49 lbs.
• Sit for 8 hours or more; use computers extensively for 4 hours or more; stand for 4 to 8 hours.
• Flexibility to work in alternative areas during peak periods or building maintenance.

• Pay Range: $16.80 - $17.31 per hour.
• Benefit Eligibility:
  Yes — The University offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
• Pay Rate Type:
  Hourly
• Scheduled Weekly
  
  Hours:
  
  32
• Union: 024
  - Local 743, I.B.T. Clerical
• Job is Exempt:
  No
• Drug Test
  
  Required:
  
  No
• Health Screen
  
  Required:
  
  No
• Motor Vehicle Record Inquiry
  
  Required:
  
  No

• Resume/CV
• 3 References Contact Information

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Posting Date:

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, or expression, national or ethnic origin, age, disability, military or veteran status, genetic information, or other protected classes under the law. Reasonable accommodation for applicants is available. For additional information please see the University's Notice of Nondiscrimination.

Posting Statement:
The posted pay range is a good faith estimate at time of posting.

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