Workplace Experience Associate

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Workplace Experience (WE) Associate will play a key role in creating a hospitable, warm, and high-energy environment in our Chicago office. As the face of the office, this person sets the tone for visitors and employees alike, making sure everyone feels supported and connected.

We use the title “associate” intentionally because it reflects how much we value relationship-building, both within our team and across the broader company. This role is a great fit for someone who thrives in a fast-moving, headquarters setting, loves variety in their day, and isn’t afraid to jump in wherever needed. From managing the front desk and workplace tickets to assisting visitors and supporting day-to-day operations, the Associate will be a go-to partner in keeping the office running smoothly and creating an environment people genuinely enjoy being in.

You will be a part of a team whose scope include but are not limited to office management, onsite events, front desk, facilities, mail, and workplace projects that support a hybrid environment.

This position is an individual contributor role reporting to the Workplace Experience Lead.

Responsibilities

• Greet visitors and employees with warmth and hospitality to set the tone for the workplace environment
• Build relationships of mutual trust, and respond to Workplace feedback with empathy and strategic thinking for a solution focused approach
• Assist with the new hire onboarding process welcoming new hires to the office and familiarizing them with their team neighborhood, office, building amenities and where to go when they have questions
• Evaluate the need for and requisition adequate office supplies, including managing inventory
• Interface with the senior leadership team in a professional and courteous manner on a daily basis
• Welcome office feedback and requests and serve up to Workplace leadership for quick and thoughtful resolution
• Support administrative needs for standard office operations, recurring or ad hoc projects, meeting room coordination, reporting on office and conference room utilization, and assisting with local office intranet site with forward thinking ideas and strong written communication skills
• Monitor and respond to internal communication channels such as local Slack channel and team email alias and escalates findings appropriately
• Coordinate with building and property management personnel and vendors to submit tickets for repairs, maintenance and miscellaneous requests based on employee feedback as subject matter expert for building access and protocols
• Apply workplace-related standards, requirements and practices to ensure best-practice and fully compliant workplace operations and maintenance
• Support vendor management for Workplace Experience Vendors, including janitorial, food and beverage, maintenance vendors, and more
• Partner with Human Resources, Employee Resource Groups and other key stakeholders in delivering employee-centric programs, services, and events which build company culture and strengthen engagement
• Monitor and audit office cleanliness and functionality and proactively solution and communicate any issues that need to be addressed
• Assist with improving Docusign’s Environmental Corporate Social Responsibility by finding ways to reduce waste and implement eco-friendly solutions
• Coordinate mail flow in and out of the office
• Manage local office access badges and work closely with Security to help maintain a safe environment
• Respond to emergencies to provide necessary assistance to employees, customers, and building issues
• Work extended hours where necessary

In Office: Employee…