Support Specialist, Family Resources

Overview

Job Summary: Under the direction of the Family Resources Supervisor, the Family Resources Support Specialist is responsible for all support functions that are required to maintain and track all paperwork required of the Family Resource teams that administer the IDHS Child Care Assistance Program. All work to be completed with minimum supervision and in accordance with organizational standards.

This incumbent will be expected to promote and adhere to the workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities. All work to be completed in accordance with organizational standards.

• Create, maintain, and retrieve alphabetical case files, including filing of all parent/provider required paperwork, data entering and/or scanning client information into the computer filing system and upkeep of file storage areas.
• Approve and enter all IDHS childcare certificates in the Child Care Tracking System while maintaining all applicable department databases; identify discrepancies and payment issues in accordance with the IDHS Procedure Manual.
• Maintain records/databases pertaining to W9/CANTS/IVR forms and run reports as needed; ensure appropriate actions are taken with providers who do or do not meet qualifications set by IDHS.
• Process weekly IDHS and internal reports; responsible for all quality control measures to ensure file compliance.
• Maintain and adhere to all Illinois Action for Children and IDHS policies and procedures regarding file maintenance and required timelines. Assist with quarterly Springfield shipment projects.
• Ensure confidentiality of parent and provider information received and managed by Illinois Action for Children.
• Execute our workplace core capabilities of accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities.
• Other Functions:
  The organization may assign other functions to the job at its discretion.

Education and/or

Experience:

High school diploma or general education degree (GED) and two to three months related experience and/or training.

Other

Skills and Abilities:

• Ability to multi-task
• Detail-oriented
• Team-oriented

• Health, dental, and vision insurance plans with a company contribution of 95% for single coverage
• 401k with company match
• Generous PTO – first year 23 days, the second year 28 days, the third year and on - 35 days
• 11 Paid Holidays and 1 Floating Holiday
• Tuition Reimbursement
• Flexible Spending Account
• STD & LTD insurance
• Company-paid Life Insurance

Location:

Chatham IL, 1111

E. 87th Street

Illinois Action for Children is EEO/M/F/V/D employer

While we desire for this job posting to be comprehensive, all aspects of the position may be amended at any time at the discretion of IAFC including job duties, work location and/or work schedule.