Customer Service Representative and Administrative Support

Customer Service Representative and Administrative Support | Illinois Library Association

Posted on Jan 16, 2026

The Illinois Library Association has a small, cohesive staff and is looking for a team player. This position is a unique opportunity to join the team on a part-time temporary basis
. The position includes a number of detail-oriented tasks with opportunities for learning and growth, as well as a possibility of expanding into a permanent position in the future, after the six months temporary, however, it is not guaranteed.

This is an in-person position at the ILA Office located at 560 W Washington Blvd. in Chicago. Provides support to all staff and the Association across a range of projects, reporting directly to the ILA Executive Director and Deputy Director. Key responsibilities include, but are not limited to:

General Administration (40%)

Maintain office systems and supplies, including postage meter, photocopier/scanner

Answer phone and email queries and route them to appropriate staff as necessary

Process check and credit card payments

Open, sort, and route mail

Manages the posting of jobs on ILA website - Job Line Program

Ships publications as needed

Assists the Executive Director with Board meetings and meeting notes

Assists with printing, sorting and mailing of documents and badges

Membership (20%)

Administrative support for member services (passwords, membership status queries, and general questions)

Answer phone and email inquiries

Assist with membership renewals and mailing invoices

Utilize the membership database and financial software to look up information and retrieve data and reports

Operate the administrative side of Extranet, the member database

Events (20%)

Assist with registration for conferences and answering questions about registration, workshops, and events; including group registrations and exhibitor registrations

Prepare name badges and collate event materials

Onsite registration and customer/member support for ILA conferences, workshops, and events

Some in-state travel to events may be needed

iREAD Summer Reading Program (20%)

Answering iREAD-related inquiries via phone and email

Communication and collaboration with the warehouse regarding inventory status, tracking shipments, and answering customer’s questions

Understanding and knowledge of basic customer service for iREAD

Please note: Pay is $30 per hour, no benefits, non-exempt position.
This is a part-time, in-person position, up to 21 hours per week (Tuesday through Thursday) with a possibility of becoming a permanent position after the first six months, however, it is not guaranteed.

The Illinois Library Association (ILA) is a professional association for librarians, library staff, and library supporters with approximately 2,500 members. Based in Chicago, ILA’s mission is “Leadership, advocacy, partnership, and learning for the benefit of Illinois libraries.” We achieve that mission through legislative and community advocacy; advancing a culture of diversity and inclusion in the profession and in the association; delivering relevant programming, continuing education, and networking opportunities;

electronic and print publications; the iREAD Summer Reading Program; and working collaboratively with other library organizations in the state. Supported by a combination of membership dues, conference and event revenue, earned income, and contributions, the association has an annual budget of approximately $3.5 million. For additional information, see (Use the "Apply for this Job" box below)..

ILA is an equal opportunity employer committed to fostering an inclusive environment in Illinois librarianship. Individuals of all genders, individuals from traditionally underrepresented populations, individuals with disabilities, and veterans are encouraged to apply.

Bachelor’s degree preferred, but not required

Strong verbal and written communication skills

Excellent time management, customer service, and administrative support skills

Ability to work well under pressure and meet deadlines

Ability to work well in a team as well as independently

Ability to problem solve and analyze while gathering data from multiple databases

Intermediate knowledge and use of Microsoft…