Receptionist; Hospitality

Job Title

Receptionist (Hospitality)

Chicago, IL

The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

The Receptionist will help elevate the office experience by providing personalized, client‑centric services and administrative support. They greet and assist all visitors, answer inbound calls and emails, and offer the highest level of service to corporate employees. The role maintains a professional image, supports cross‑trained teamwork in mail/shipping, hospitality, and general office/facilities work, and provides curated experiences and general office support.

• Provide 5‑star customer service to all employees and visitors across all communication channels.
• Greet, check in, and assist visitors; manage visitor registration, NDAs, and temporary badges.
• Answer and route calls professionally, including confidential inquiries; update phone and speed‑dial lists.
• Maintain reception area cleanliness and oversee visitor amenities.
• Coordinate with Security for access cards, parking passes, and badge issues; track and follow up on loaned access cards.
• Notify staff of incoming deliveries and coordinate with Mail Room as needed.
• Support scheduling of meeting rooms, ordering catering, and light administrative tasks.
• Coordinate with AV and Facilities teams; submit work orders when required.
• Assist with hospitality tasks including replenishing pantry, conference, and kitchen areas.
• Support meeting room setups and monitor office supply levels.
• Assist with copy/print requests and ensure equipment functionality.
• Build strong relationships with employees and teams; maintain professionalism in all interactions.
• Seek out additional tasks during downtime and provide backup support for front‑ and back‑office functions.

• High school diploma required; degree in hospitality or related field preferred.
• Experience in client‑facing or hospitality roles within a corporate setting.
• Strong communication, organization, and problem‑solving skills.
• Tech‑savvy, adaptable, and proactive in a fast‑paced environment.
• Professional, discreet, and service‑oriented with a polished demeanor.
• Hospitality or customer‑service certification a plus.

• Regularly lift or move up to 40–60 lbs. using standard equipment.
• Ability to walk, bend, kneel, stand, or sit for extended periods.
• Manual dexterity to operate office equipment and computer systems.
• Must be able to perform tasks requiring close and distance vision, color vision, and depth perception.

None or negligible.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors.

No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

This posting is for an existing vacancy.

$22 - $24 USD.

• Career Growth:
  Opportunity to learn new skills or use a variety of them that may lead to other career opportunities.
• Learning & Development: A work culture of learning to develop into the best at what you do.
• Recognition Programs:
  Variety of recognition programs for all levels of employees.
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

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