Client Services Coordinator; Project- Contractor

Client Services Coordinator(Project-based contractor)

Create positive experiences for our clients and study participants!

Location:

125 S. Wacker Drive, Suite 3020, Chicago (in-person)
Project-based (hours not guaranteed), with flexible availability Monday through Friday
Hourly rate: $30/hour

You’re the kind of person who notices the little things and makes sure no one else has to.

Whether it’s refilling the coffee station before anyone asks or troubleshooting a printer five minutes before a session, you’re calm, thoughtful, and five steps ahead. You like being the steady presence in the room who ensures things just work and that everyone feels welcomed while they’re there.

If that sounds like you, we’d love to have you join us as a Client Services Coordinator Contractor.

Our research sessions often bring clients, participants, and project teams together in one physical space. As a Client Services Coordinator Contractor, you’ll be the heartbeat of that space, keeping everything running smoothly, comfortably, and thoughtfully.

From greeting participants to coordinating catering deliveries to making sure snacks are stocked and study rooms are ready, your work sets the tone for every in-person experience at Bold Insight’s Chicago research facility.

You’ll play a key role in upholding the hospitality and operational excellence that help our research teams focus and our clients feel confident and cared for.

You’ll work alongside our Client Services Coordinator and Lab team to:

• Make sure our research labs are equipped, clean, and ready for action
• Help coordinate with our tech team so that equipment is always up and running when needed
• Greet participants and guide them through check-in, paperwork, and compensation
• Communicate clearly with clients and be proactive about their needs
• Restock refreshments and supplies, keeping shared spaces tidy and welcoming
• Track and report inventory (and step in to restock when needed)
• Manage incoming shipments and ensure they’re delivered to the right hands
• Occasionally assist with client transportation logistics or local recommendations

This isn’t just about keeping things organized; it’s about making people feel seen and supported. You’ll thrive in this role if you:

• Have strong communication skills (both written and verbal)
• Naturally notice details and follow through on them
• Can juggle multiple tasks with ease
• Keep a level head when things shift quickly
• Take pride in creating a welcoming, polished environment
• Are familiar with tools like Office 365 or Google Workspace (or willing to learn)
• Have flexible weekday availability
• Hold a valid driver’s license and have access to a vehicle

Experience:

• High school diploma or GED required
• 1–2 years of customer service or hospitality experience

We’re a team of curious, thoughtful researchers and problem-solvers who care deeply about people, our clients, our participants, and each other. We believe in showing up with empathy, listening closely, and bringing heart to the work we do.

At Bold Insight, no role is an afterthought. The experience you create at our facility becomes part of the story our clients take with them. Your attention to detail, care, and adaptability will have a ripple effect across every project you support.

If you’re excited by what you’ve read and think you’d thrive here, we’d love to meet you.

This is a part-time position based at our Chicago Loop office.

We work in virtually every industry across hundreds of products.

Collaborative team

Incredibly collaborative and supportive team and fun and casual work environment.