Customer Service Associate II

Overview

Join to apply for the Customer Service Associate II role at Dollar Tree Stores
.

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let’s create an inviting shopping experience for our customers.

Your Role at Dollar Tree

As a Customer Service Associate II, you will assist with the daily operations of the assigned store, from merchandising to supporting customers. You will be cross-trained to support the cash register and can switch to front-end duties as needed.

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Maintaining a positive, safe, and respectful environment while interacting with customers, associates, and leaders
• Managing sales transactions while working the assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents
• Must be able to lift between 30 and 50 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Strong problem-solving and decision-making skills
• High level of integrity
• Proficiency in basic math for cash accounting

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in the listed states, minors may also be eligible for employment in certain roles. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.

This job specification is not a contract and may be amended. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.