Part Time Floor Leader - Southport

Overview

Position: Part Time Floor Leader

Weekly: 20-29 hours

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is operating effectively, creating an exceptional customer experience, a happy and motivated staff, and operational excellence.

Your day-to-day will be on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's productive and fun, resulting in happy customers and happy employees. The Floor Leader role is about making the world a better place one soap at a time!

• Sales & Customer
  
  Experience:
  
  
  • Driving Sales: Utilize the Store Force dashboard results to provide coaching and feedback to the sales team, and make adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!
  • Customer
    
    Experience:
    
    Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. Foster a culture of excellence in customer service to drive sales and build a positive reputation for the store.
  • Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
  • Product Passion: Increase the depth of product knowledge through continuous learning and consistently make informed product recommendations.
• Team Involvement:
  • Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Lead by example, take ownership of development, assess performance, and seek feedback and opportunities to improve skills.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members' perspectives related to DEIB. Foster belonging by promoting teamwork, collaboration, and recognizing each employee's contributions.
• Operational Excellence:
  • Cash Handling and Store Opening/Closing: Manage cash handling, customer transactions, register opening/closing, reconciling cash drawers, preparing nightly deposits, and securing the store. As required, take deposits to the bank.
  • Time and Attendance: Model attendance and punctuality; monitor breaks to ensure they are taken as scheduled. Review daily communications to keep the team informed for shifts.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
  • Stock and Inventory: Train the team on inventory best practices and fresh standards; support inventory tasks and use Visual Merchandising guidelines to adjust product displays based on sales.
  • Policies and Procedures: Support management to keep the store compliant and ensure staff follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Required:

• Minimum 1 year of experience in:
• Customer service and sales
• Cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving issues related to customer service in day-to-day operations
• A fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

• Preferred:
• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in…