Director, Retail Insights Drug, Wellness OTC

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a Director of Insights, Drug & OTC to own and lead our customer success relationship with key clients. This role involves developing strategic plans, driving data-driven merchandising strategies, and leveraging complex analytics through our NIQ suite of products and solutions.

In this role, you will be the primary trusted partner for client executives, delivering key insights through the ‘Full View’ of the NIQ solution suite and expertise to bear on their most important growth questions. You have rich retail knowledge and can confidently speak to industry issues and consumer trends in drug, OTC and health. You have direct experience harnessing insights from retail POS transaction data, consumer panel, customer loyalty analytics and Retail collaboration programs to drive positive commercial outcomes for our clients.

You can derive actionable insights from data and are excited to coach members of the account team to develop highly engaging stories and actionable recommendations for our client. You are comfortable utilizing data and analytics and view them as a key component of confident decision-making. This role involves establishing and deepening client relationships, developing strategic plans to embed NIQ’s solutions into the client’s decision-making processes, driving insights-driven strategies, and leveraging the team and broader NIQ organization to drive value and change for our client.

In addition, this role will lead thought leadership presentations and insights for the vertical.

• Support the creation of comprehensive joint business plans with client executives and internal NIQ leadership
• Create phased roadmaps of key activities, deliverables, and results
• Lead the implementation and execution of analytical recommendations within client insights and merchandising teams

• Act as the primary client services lead with client stakeholders
• Establish and manage strategic as well as day to day insights deliverables Merchandising, Insights, and other client teams
• Help the client understand and proactively manage evolving customer and market dynamics by ensuring they receive proactive, relevant and high-quality thought leadership on a regular cadence

• Coach and oversee the team’s delivery of high-quality insights and analysis that accurately and effectively solve client problems
• Ensure the client and the account team fully utilize NIQ’s products to drive value-added decisions, in part by managing usage reports
• Oversee the immediate resolution of data discrepancies, operational issues and software availability issues with urgency

• Oversee multiple priorities, deadlines, and projects across the account team and contracted deliverables
• Execute the delivery of our solutions, ensuring timely outcomes and client satisfaction
• Grow and develop with a team responsible for delivering against client commitments

• Collaborate with internal NIQ experts to develop relevant and effective solutions to the client's growth needs by identifying opportunities to develop new capabilities and approaches
• Stay current with industry trends and educate clients on innovative merchandising and collaboration best practices
• Support thought leadership through internal learning, knowledge-sharing, and development

• Be the Account Leader, leading all NIQ associates on the account team to make a positive impact for the client in every interaction. Coach team members to become extraordinary client partners
• Set career paths and resource development structures to maintain and scale a highly engaged team, mentor and coach associates to align with the company's vision and strategy
• Drive extraordinary team engagement that maximizes associate performance and retention

• Play a supporting role in business development for new business at assigned client, partner with specialty sellers, and create leads
• Support the development…