Family & Community Resource Center Administrator

Overview

Job Requisition : 52758

Opening Date: 01/23/2026
Closing Date: 02/05/2026

Agency: Department of Human Services

Class

Title:

PUBLIC SERVICE ADMINISTRATOR - 37015

Skill Option: Health and Human Services

Bilingual Option: None

Salary: Anticipated Salary: $9,500 - $11,019 per month ($114,000 - $132,228 per year)

Job Type: Salaried

Category: Full Time

County: Cook

Number of Vacancies: 1

Bargaining Unit Code: None

Merit Comp Code: Supervisory (Management Bill) Exclusion from RC062 Collective Bargaining Coverage

The Division of Family & Community Services is seeking to hire an energetic and detail-oriented administrator to oversee the operations of the South Loop Family and Community Resource Center. The position supervises and administers the activities of professional and non-professional staff providing casework services to applicants seeking public assistance or referrals. The Division helps Illinois residents by connecting them with many programs and services.

Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

• Serves as Administrator of a Family & Community Resource Center (FCRC) in the Division of Family & Community Services (FCS), Department of Human Services (DHS).
• Serves as full-line supervisor.
• Reviews and evaluates reports of casework activities including error reports, audit findings and quality assurance reviews.
• Interprets, explains and implements new policies and procedures or changes in existing policies and procedures.
• Travels to establish and maintain effective public relations with employers and other interested parties in the local area served.
• Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years college.
• Requires three (3) years progressively responsible administrative experience in a health or human services organization that provides direct services to the public.

• Three (3) years of professional experience interpreting and implementing policies, procedures and goals of public assistance services such as cash, food and medical assistance programs.
• Three (3) years of professional experience in a public assistance eligibility system such as Integrated Eligibility Systems (IES).
• Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off.
• Two (2) years of professional casework experience in a social service agency.
• Two (2) years of professional experience providing technical training and assistance to staff to ensure accurate and timely benefits in service delivery.
• Two (2) years of professional experience communicating with both internal and external stakeholders daily ensuring detailed and critical analysis of work performed.

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.

* All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch

Headquarter

Location:

1112 S Wabash Ave, Chicago, Illinois, 60605

Division of Family & Community Services

Region 1 North

Administration

South Loop Office

Work County: Cook

Agency Contact: DHS.Hiring Unit

Posting Group: Leadership & Management;
Social Services

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill®Training/Apprenticeship Benefits eligibility for…