Wholesale Lending Services Control Manager - Senior Associate

Maintain a strong and consistent control environment across Wholesale Lending Services (WLS) and execute Compliance & Operational Risk Evaluation (CORE) requirements.

Join our team as a Control Manager, Senior Associate, and help ensure a sustainable and disciplined end-to-end control environment for Wholesale Lending Services.

As a Control Manager Senior Associate within the Commercial & Investment Bank, you will be responsible for the end-to-end execution of CORE requirements and support all control-related efforts for WLS Operations and Client & Deal Support. You will partner with stakeholders to identify and remediate control gaps, manage operational risk events, and ensure timely issue escalation and remediation.

• Evaluate and perform end-to-end analysis of the business’ operational risk and control environment to identify significant gaps and weaknesses.
• Determine root causes of control issues and develop timely, sustainable solutions.
• Ensure controls are properly designed, operating effectively, and essential to a proactive risk and control culture.
• Perform ongoing analysis of program-related data (e.g., KRI/KPI) and develop ad-hoc reports to support business strategies.
• Assist with development of CORE documentation through process walkthroughs and deep dives with business units.
• Partner with stakeholders to support control breaks, resolutions, and operational risk events.
• Engage with legal, compliance, risk, audit, and technology control partners to manage regulatory and reputational risk.
• Support top-down risk analysis, real-time control issue detection, escalation, and remediation.
• Implement sound change management protocols and evaluation strategies.
• Synthesize large amounts of data to formulate appropriate conclusions and recommendations.
• Add unique aspects to this job here (e.g., specialized technology, business knowledge, governance travel requirements, and regional responsibilities).

• Bachelor’s degree or equivalent experience required.
• 5 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance; or equivalent subject matter expertise in a relevant business-related function/operation.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio); data analytics experience, using Excel, Access.
• Strong business knowledge and understanding of regulations.
• Excellent written and verbal communication skills with the ability to influence business leaders.
• Strong interpersonal, collaboration, and relationship-building skills.
• Ability to work autonomously, manage competing priorities, and adapt to shifting priorities in a fast-paced environment.
• Moderate level of independent decision-making using sound judgment.
• Solid critical thinking, attention to detail, and analytical skills.
• Experience in writing action plans, procedures, and implementing change management.

• Experience with data analytics tools and techniques.
• Experience in specialized technology, business knowledge, or regional responsibilities relevant to the role.