Sr Product Solutions Manager; Hybrid

Sr Solutions Delivery Manager (Hybrid)

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr Solutions Delivery Manager on our Publishing team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role is responsible for designing and delivering process, system, workflow, and product solutions for JAMA and the JAMA Network by leveraging efficiencies and technologies. The role requires analytic thinking steeped in scholarly journal publishing business models as well as new technologies. The role combines deep domain knowledge, data-driven market analysis and strong execution to deliver solutions that meet user needs and support revenue and margin growth (ROI).

Translates business needs into workflow or technology solutions that drive reduced manual tasks and processing time for the business while increasing adoption with customers. Collaborates closely with sales, marketing and Product Managers, to develop editorial and publishing solutions, ensuring alignment with customer needs and business objectives. Collaborates closely with JAMA editorial and production to drive performance improvements, ensuring alignment with quality and speed objectives.

• Define and communicate a clear product vision within the periodical publishing space.
• Conduct in-depth customer research and competitive analysis to uncover unmet needs and market opportunities.
• Develop and refine the solutions roadmap; maintain alignment with internal teams and communicate updates across functions.
• Collaborate with cross-functional partner teams to align with organizational goals.
• Lead qualitative and quantitative research to inform planning and priorities.
• Translate customer input and research findings into actionable technical or workflow solutions, development and new ideas or concepts.

• Partner with sales and operations leadership to develop sales solutions with demonstrable margin increases and ROI.
• Collaborate with the JAMA revenue teams to develop strategies to grow market share, subscription, and revenue from both new and existing products.
• Drive solution design and requirements within specific editorial and publishing initiatives, ensuring feasibility, quality and business impact. Collaborate closely with Managers across editorial and publishing, who retain full end-to-end lifecycle ownership, to hand off well-defined solutions for execution and long-term management.
• Establish ongoing product refinement processes, ongoing user feedback procedures, and build consensus around product upgrades and continuous improvements that bring increased customer satisfaction and margin growth.
• Align go-to-market execution with editorial, marketing, and sales to ensure seamless product integration and market penetration.

• Foster strong cross-functional partnerships to ensure transparency, alignment and delivery success.
• Manage vendors relationships, contracts, and SLA scorecards for external companies providing SAAS solutions.
• Collaborate with engineering on product maintenance and new feature development.
• Present proposals and progress updates to senior leadership.
• Define and monitor KPIs to evaluate success;…