Chicago Claims Supervisor

Job Requisition : 52686
Closing Date: 01/26/2026
Agency: Department of the Lottery
Class

Title:

OFFICE ADMINISTRATOR IV - 29994
Skill Option: None
Bilingual Option: None
Salary: Anticipated Starting Salary $4,954 monthly;
Full Range $4,954 - $6,894 monthly
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC028 Paraprofessional Human Services Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Do you love making people’s dreams come true? The Illinois Lottery is hiring a Chicago Claims Manager in the Finance Division that will oversee the processing of claims and payment of Lottery winners. The successful candidate will have excellent customer service and organizational skills, with the ability to work in a very fast paced environment while speaking fluent Spanish as needed.

If you are a people person who wants to make people happy, the Illinois Lottery encourages you to apply for this position.

• Serves as working supervisor for the Chicago Claims Unit.
• Serves as lead customer service representative.
• Develops, recommends, and implements new and/or revised policies and procedures affecting processing operations.
• Utilizes Microsoft Office products to compose letters, memos, emails, and other material to the public, players, retailers, and other providing information, answering inquiries, explaining and interpreting rules, regulations, and procedures, as pertains to the Lottery programs, games, operations, and activities.
• Provides direction and advice to subordinates.
• Serves as liaison between the Chicago office and headquarters regarding complaints and ticket problems.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

• Requires knowledge skill and mental development equivalent to completion of two years study at a secretarial/business college and two years office experience; or, completion of high school and four years Office Assistant experience; or, four years independent business experience.

• Prefers two (2) years of experience with office methods and procedures.
• Prefers two (2) years of experience preparing written communication utilizing proper grammar, spelling, and punctuation.
• Prefers two (2) years of experience performing basic mathematics.
• Prefers working knowledge of the agency’s program operations, policies, rules, and regulations.
• Prefers two (2) years of experience utilizing Microsoft Office, Word, Excel, Teams and Outlook or comparable software.
• Prefers two (2) years of supervisory experience.
• Prefers two (2) years of experience operating manual and automated office equipment.
• Prefers two (2) or more years of experience delivering clear and concise communication for a variety of audiences, both verbally and in writing.

• Requires completion of a background check and self-disclosure of…