General Manager

Job Summary

The General Manager (GM) is responsible for the overall leadership, financial performance, regulatory compliance, and guest experience of the property. This role provides strategic direction and hands‑on operational leadership across gaming, food & beverage, facilities, security and marketing to ensure profitability, compliance, and exceptional guest service. Must reside in Cheyenne, WY to lead the company’s top asset in the state.

The GM serves as a senior on‑site executive accountable for achieving revenue targets, maintaining regulatory integrity, leading high‑performing teams, and representing the property with regulators, vendors and community partners.

• Lead the development and execution of annual operating plans, budgets, and capital initiatives.
• Drive gaming and non‑gaming revenue growth while managing labor, operating expenses, and margins.
• Analyze financial performance, KPIs, and trends; implement corrective actions as needed.
• Partner with ownership and executive leadership on a long‑term growth strategy and investments.

• Oversee all departments including Gaming Operations, Food & Beverage, Facilities, Security, Simulcast, and Marketing.
• Ensure efficient, compliant, and guest‑focused daily operations.
• Maintain strong internal controls, asset protection and cash handling procedures.
• Lead continuous improvement initiatives across all operational areas.
• Provide executive leadership for the property from construction phase through grand opening and stabilization.
• Partner with ownership, executive leadership, developers, contractors, and project managers to ensure operational readiness, timelines, and budget alignment.
• Translate construction plans into operationally sound layouts for gaming, F&B, security, surveillance, count rooms, back‑of‑house, and guest flow.
  • Staffing models and workforce ramp‑up
  • Department budgets and operating procedures
  • Internal controls and regulatory submissions
  • Vendor selection and contract negotiations
  • Technology, gaming systems, and infrastructure readiness
• Serve as primary on‑site executive for regulatory inspections, approvals, and licensing prior to opening.
• Oversee development and execution of pre‑opening training programs, leadership onboarding, and soft‑opening phases.
• Ensure all departments are fully operational, compliant, staffed, and trained at launch.
• Lead grand opening execution, stabilization period, and transition into full operating cadence.
• Identify and resolve operational gaps during early operations to drive efficiency, guest satisfaction and profitability.

• Ensure full compliance with all gaming regulations, internal controls, and licensing requirements.
• Serve as primary liaison with gaming regulators and auditors.
• Ensure timely reporting, audits, and corrective action plans.
• Promote a culture of teamwork, accountability, service, integrity and growth throughout the property.

• Build, lead, and retain a high‑performing leadership team.
• Set clear expectations, goals, and performance standards for department heads.
• Foster a culture of engagement, professionalism, and accountability.
• Partner with HR on workforce planning, Team Member relations, training, and succession planning.

• Champion exceptional guest service and responsible gaming practices.
• Ensure consistent brand standards across all guest touchpoints.
• Respond to escalated guest issues and reputational matters.
• Represent the property positively within the community and industry.

• Oversee security operations, emergency preparedness, and safety programs.
• Ensure compliance with health, safety, and workplace regulations.
• Mitigate operational, financial, and reputational risks.

Executive leadership and decision‑making, regulatory judgement and ethical leadership, financial analysis and operational discipline, talent development and accountability and strategic thinking with hands‑on execution.

The content of this job description does not restrict management’s right to assign or reassign…