Parts Manager

Overview

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Manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes. Attracts, retains, and effectively manages department personnel.

• Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction
• Assist as needed in all areas within the Parts Department
• Promotes and merchandises parts and accessories in conjunction with other store locations
• Creates annual Parts Department goals, in alignment with the organizational goal’s
• Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and follows proper counter procedures
• Using CDK or Vendor websites submits all parts warranty and daily claims and monthly returns within the required time frame to receive maximum credit
• Maximizes use of all order discount programs to achieve management stock order goals regarding turns and fill rates
• Ensures all department tools, equipment and vehicles are in good working order and maintains safety policies and procedures
• Manages recruiting, staffing and employee development activities for employees reporting to this position

• Projects a positive company image by interacting with fellow employees, customers and management in a cooperative, supportive and courteous manner; displays a professional attitude while complying with company policies and procedures.
• Maintain a clean, orderly and professional work area.
• Perform other duties as directed.

• 5+ years experience in Parts Department operations
• Will be required to take all vendor basic and core training outlined for Parts Manager position as well as ensure each parts employee achieves proper training as directed by the corporate manager.
• Experience effectively leading others
• Ability to use standard desktop applications such as Microsoft Office, Excel and internet functions
• Ability to write and speak effectively to individuals and groups
• Basic understanding of financial principles relative to Parts Department operations
• Ability to analyze, manage and interpret internal reports and Parts Department Management Tools
• Ability to work extended hours as needed for department
• Excellent customer service skills
• High School Diploma or equivalent experience