HEDIS Operations Supervisor & Analytics

Job Description

Leader of an operational team who creates a team environment that delivers superior customer service by hiring and developing high performing and engaged talent. Is a subject matter expert and a point of escalation to remove barriers, meet KPIs and successfully obtain goals. Is a champion of continuous improvement and implementing best practices. Maintain and enhance Access‑based operational workflows, automate Excel reporting, and support dashboarding in modern analytics tools.

• Responsible for hiring, onboarding, performance management and the development of talent (e.g. training, mentoring, knowledge, skills, tools); provides support, coaching and corrective action, career planning and progression; and is accountable for creating a team culture of engagement, compassion, and diversity.

• Management of team expenses including FTE budget allocations; overtime; scheduling and budgeted hours; timecard approval and oversight; and accountability for compensation and incentives.

• High leadership acumen (e.g. excellent communication skills, approachable, follows through on commitments, trustworthy, purposeful) and subject matter expertise; representative for product and department; project management; and serves as an escalation point to solve problems and remove barriers.

• Responsible for the operational performance of the team including employee metrics; department and company KPIs; obtainment of goals; continuous improvement; compliance to rules and regulations; and the delivery of superior service.

• Works closely with Provider Development, physician offices, employer groups and agents to establish better communication and resolves complex customer service and claim issues.

• Our team actively uses an Access database to manage HEDIS record requests, returned records/issues, and new member requests, with routine Excel exports for auditing and external reporting.

• Accountability

• Coaching/Mentorship

• Decision Making

• Hiring/Onboarding

• Innovation

• Key Performance Indicators (KPI)

• Oral/Written/Interpersonal Communication

• People Management

• Project Management

• Time Management

• Demonstrated operational experience and proficiency in prior roles.

• Demonstrated leadership experience and abilities (proactive, listening, team builder, coach, mentor, trustworthy, accountable, reliable, knowledgeable, growth mindset, continuous learner, compassionate).

• Demonstrated high engagement and performance with a passion for leadership and the development and success of others.

• Demonstrated ability of a high capacity for variable and challenging work; on-time delivery of high-quality work; time management; and task and project management.

• Demonstrated ability to effectively listen and communicate with diverse employees.

• Demonstrated alignment with company and department goals and strategies.

• Demonstrated leadership experience in a previous operational role.

• Bachelor's degree in a business or health related course of study obtained through an accredited institution. Education is verified.

• We’re looking for a detail‑oriented Data Analyst with advanced Microsoft Excel and Microsoft Access skills who can transform complex healthcare datasets into clear, actionable insights for quality improvement and HEDIS initiatives.

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

• Frequent interactions with providers, colleagues, customers, members and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Select Health - Murray

Murray

Utah

40

The hourly range for this position is listed below. Actual hourly rate…