Dispatcher, Government

Open Until Filled

The Wyoming Department of Transportation (WYDOT) is committed to providing a safe, high-quality, and efficient transportation system for the State of Wyoming. We are currently seeking a Dispatcher I for the Wyoming Highway Patrol Dispatch Program in Cheyenne, Wyoming. The Wyoming Highway Patrol are leaders and partners in public safety, ensuring a safer tomorrow. The Wyoming Highway Patrol is looking for candidates who want a rewarding career and to make a difference.

If you're able to calmly and accurately process information, sometimes during high-stress or emergencies, then this job may be perfect for you! At the Wyoming Highway Patrol, we're committed to making a difference while serving with compassion and professionalism.

To see what life at WYDOT can mean for you, we invite you to view below.

A Wyoming Highway Patrol Dispatcher I is the entry-level WHP dispatch personnel. Formal classroom and on-the-job training introduce this unique career field to successful candidates, providing basic knowledge, fundamentals, and procedures needed in this position. WHP dispatchers provide the vital communications link between the public and emergency services utilizing a two-way radio system and extensive computer operation. With an emphasis on officer safety, WHP dispatchers also ensure law enforcement officers receive the necessary assistance and backup.

WHP dispatchers require excellent interpersonal skills, good memory retention, and the ability to calmly and accurately process information under pressure. Work involves rotating shifts, weekends, and holidays.

This position offers:

• Culture of public service and a commitment to work/life balance
• Health, Dental, and Vision Insurance
• State Retirement plan and additional savings opportunities (deferred compensation)
• Paid vacation, sick leave, and holidays

$2,000 Hiring Bonus – see Notes section for Eligibility.

Cheyenne is the capital city of Wyoming. It is home to Cheyenne Frontier Days, which is held over ten days centered around the last full week in July, is known as the largest outdoor rodeo and western festival in the world and the Cheyenne Frontier Days Old West Museum, with exhibits about early rodeos and artifacts like 19th-century passenger wagons. Wyoming is one of the few states with no state income tax.

Human Resource Contact:
Keri Long Keri.

Long

• To be successful, employees must pass each phase of this training. Doing so requires extensive homework and independent study and guidance and advice from experienced trainers and colleagues.
• Upon successful completion of the classroom portion of the training, a phone room training program begins. Upon successful completion of the phone room training, a radio training program begins.
• Learn basic knowledge, fundamentals, and procedures of law enforcement dispatching.
• Under supervision, completes on-the-job training, which involves actual workplace conditions that ensure the linkages between classroom knowledge and job performance skills.
• Must develop an experience base that complements the formal classroom training.
• Upon completing the identified tasks and proper record documentation, the dispatcher must progress to a level where constant supervision is no longer required.
• Performs the next level's duties but is in an evaluation status that determines if job performance is satisfactory and meets the requirements necessary to be promoted.

Preference may be given to applicants exhibiting highly desired attributes such as good communication and people skills; attention to detail; good memory retention; familiarity with computers; and strong typing ability. However, anyone interested in these areas is encouraged to apply. We will provide the successful applicant with training and mentorship to ensure that you have the resources and knowledge needed to succeed.

Must be a US Citizen.

• Knowledge of basic law enforcement principles with emphasis on officer safety procedures and protocol.
• Knowledge of the role and key components of all criminal justice agencies and the use of available resources (including wrecker companies, emergency services, and other support organizations).
• Knowledge of city, county, and state multi-jurisdictional boundaries and a computerized mapping system.
• Knowledge of codes, abbreviations, vernacular, and phraseology used in law enforcement.
• Knowledge of policies, procedures, formats, and codes established by the FBI concerning the National Crime Information Center (NCIC) network.

Education & Experience Substitution: 1-3 years of progressive work experience (typically in Dispatch).

Certificates, Licenses, Registrations: None.

OR:

Education: Associate's Degree.

Experience: No prior experience required.

Certificates, Licenses, Registrations: None.

• Applicants must be able to work shifts, holidays, and weekends.
• Applicants must be physically able to hear and record messages…