Seasonal Customer Support Specialist

Open Until Filled

Join a team where we literally sell fun! Wyo Parks is seeking a Seasonal Customer Support Specialist to serve as the front‑line face of our Headquarters and a key member of the Concessions & Revenue team. From managing permit sales to mastering our campsite reservation system, you'll help visitors plan their Wyoming adventures every day.

Human Resource Contact: stacy.sprengeler,

• Frontline Ambassador:
  Serve as the first point of contact for Wyo Parks. Welcoming face for fourth‑floor walk‑ins and the friendly voice answering the main HQ phone line.
• Permit & Sales Support:
  Assist walk‑in customers with purchasing park permits and provide basic, helpful information about our parks and sites.
• Office Routing:
  Quickly learn who does what at HQ so you can direct calls and visitors efficiently.
• Reservation System Guide:
  Serve as a helpful resource for callers navigating our campsite reservation website.
• C&R Team Assistance:
  Provide support to the Concessions & Revenue team, including simple data entry, filing, and updating reservation records.
• Field Opportunities:
  May assist at special park events, programs like Parks for Patriots, and get a first‑hand look at locations you help customers book.

Preference may be given to applicants with a background in retail, hospitality, or office support
, particularly those who enjoy high‑volume interaction with the public. We are looking for a candidate who is punctual, dependable
, and comfortable being the hub of a busy office.

• Exceptional Customer Service:
  Ability to remain professional, patient, and friendly, even during busy peak seasons or when handling difficult calls.
• Communication:
  Ability to convey information clearly to a variety of audiences.
• Tech Comfort:
  Ability to learn a web‑based reservation system and perform basic data entry with accuracy.
• Organizational Awareness:
  Ability to follow checklists, maintain a tidy front‑desk area, and manage multiple small tasks simultaneously.
• Problem Solving: A can‑do attitude and the ability to find answers to common park questions using provided resources.

None – see Preferences.

• Work is conducted in an office setting with the option to visit Parks and Historic Sites throughout the state.
• Stationary Positioning:
  Ability to remain in a stationary position (sitting or standing) at the front reception desk for extended periods while assisting walk‑in customers and answering phones.
• Manual Dexterity:
  Ability to operate a computer, multi‑line phone system, and credit card processing equipment.
• Visual Acuity:
  Ability to read computer screens, maps, and identification documents for permit sales to ensure accuracy in data entry.
• Light Lifting:
  Occasional lifting or moving of office supplies, boxes of park maps, or permit books (typically under 20 lbs).

• FLSA:
  Non‑exempt.

to view the State of Wyoming Classification and Pay Structure.

URL:

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change; please refer to the A & I HRD Website to ensure that you have the most recent version.