Chief of Staff to Chief Marketing Officer

About The Role

We’re seeking a Director, Chief of Staff who will closely collaborate and partner with the Chief Marketing Officer (CMO) and marketing leadership team. As a strategic partner, you will be instrumental in translating strategic goals into actionable initiatives, optimizing marketing operations, and enabling seamless execution across the department and with cross‑functional teams to achieve key business objectives. You are a catalyst for innovation, efficiency, and continuous improvement within the CMO organization.

• This is a hybrid role, requiring a minimum on‑site presence of 3 days per week at our Chevy Chase, MD or NYC, NY office.

• Strategic Planning & Execution: Partner with the CMO to define and refine the marketing strategy, translating the high‑level vision into a roadmap with key targets and deliverables. Operate at a strategic level with the Marketing Leadership Team to outline overall business priorities, goals and metrics and maintain related progress updates.
• Operational Excellence: Align resources, streamline processes, anticipate challenges and remove barriers in order to drive efficiency across multiple marketing work streams. Oversee annual and quarterly planning cycles, budget allocation, and key performance metric tracking to ensure efficient and effective execution.
• Cross‑Functional Alignment: Build trust and alignment across stakeholders, acting as the CMO’s proxy when needed. Act as a liaison to other departments (e.g., Sales, Product, Technology, Finance, Legal, People) to ensure marketing initiatives are integrated and aligned with company‑wide goals.
• Leadership & Team Development: Bring judgment, discretion, and maturity in handling confidential or politically sensitive matters. Build and mentor a high‑performing marketing team, fostering a culture of collaboration, innovation, continuous improvement and accountability, and ensuring the team has strong wellness and engagement at the core.
• Executive Influence & Communication: Build strong credibility with senior leaders and the marketing team. Deliver clear, concise, and persuasive communication, including sensitive or high‑stakes topics. Manage executive‑level communications, including preparing board materials, presentations, and internal updates on marketing performance, strategy, and innovation. Create and coordinate content for the CMO’s speaking engagements and presentations, both internal and external.
• Special Projects & Change Management: Lead key projects and change management initiatives on behalf of the CMO, from concept to completion, to improve organizational effectiveness and productivity. Run high‑visibility projects, ranging from operational efficiency, change management, analytic deep dives, team off‑sites, and annual planning.

• 7+ years of program management, strategy, business operations in a fast‑paced environment, preferably within the insurance or financial services industry.
• Proven experience in a strategy, operations, or marketing role, ideally within a high‑growth environment.
• Experience working strategically and collaboratively across multiple functions.
• Analytic prowess, drive to support decisions with data, to inform strategy, track performance and make data digestible to varied audiences.
• Comfortable making decisions and turning strategy into executable plans and actions.
• Experience diagnosing pain points for teams and moving them from good to great.
• Trusted Advisor—serves as a strategic thought partner, sounding board, and confidante to the Chief Marketing Officer and team. Honest, reliable, and consistent.
• Exceptional communication and relationship‑building skills with the ability to influence without formal authority.
• Ability to thrive amid ambiguity, manage multiple projects simultaneously, and maintain meticulous attention to detail.
• High level of emotional intelligence, integrity, and discretion.
• Committed to making leaders better and comfortable being behind the scenes. Helps employees understand where you can be useful for them versus being a roadblock to the top.

• Thrives on the success of the team and fellow team members.
• Works well…