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Hybrid VOC Researcher — CX Insights & Strategy

Job in Chevy Chase, Montgomery County, Maryland, 20815, USA
Listing for: GEICO
Full Time position
Listed on 2026-01-23
Job specializations:
  • IT/Tech
    Data Analyst, Data Scientist
Salary/Wage Range or Industry Benchmark: 97375 - 172200 USD Yearly USD 97375.00 172200.00 YEAR
Job Description & How to Apply Below
An insurance company seeks a Senior VOC Researcher to analyze customer feedback and improve user experience. This hybrid position requires at least 5 years of customer research experience and a Bachelor's degree in a related field. Candidates should be proficient in Power

BI and have strong analytical skills. The role involves creating reports, monitoring trends, and collaborating with teams to enhance customer support. Compensation ranges from $97,375 to $172,200, with competitive benefits.
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