Library Assistant II, Grade 16

About The Position

This Position is ONLY Open to Montgomery County Government Employees.

• Current Montgomery County Government employees;
• Montgomery County employees who were affected by reduction‑in‑force and currently have RIF priority rights;
• Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or
• Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship.

Salary: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $57,596 to $85,071 based on the candidate’s qualifications and experience.

MCPL has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1 million diverse customers. Approximately 500 engaged and passionate staff provide services in 21 library locations and in community engagement using direct outreach and virtual assistance.

MCPL is an open, inviting, and vital gateway to the information, ideas and enrichment that strengthens our county. A diverse, highly qualified staff continually assesses community needs and interests to support, encourage and inspire our customers.

MCPL believes in the right of all to learn and to grow. We value intellectual freedom, accountability, quality service, diversity, fairness, professional ethics, integrity of information and respect for our customers, our community, and ourselves. We are a learning organization that functions openly by exploring new ideas and using the collective talent, knowledge, and creativity of employees at all levels.

MCPL encourages BIPOC, immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply. We provide reasonable accommodation for persons with disabilities to participate in the job application or interview process and/or to perform the essential functions of the position.

If you excel in the areas of communication and customer service and want to work in a fulfilling, team‑oriented, innovative environment…this is the job for you!

• Demonstrate commitment to diversity, equity and inclusion (DEI) practices in public service.
• Value building collaborative relationships with community members and organizations, as well as colleagues across MCPL.
• Energetic, enthusiastic, hard‑working and a self‑motivated team player. A genuine person who enjoys interacting with people.
• Passionate about delivering extraordinary, memorable customer service experiences.
• A great communicator and a patient listener who takes the time to understand customer service needs.
• A practiced problem‑solver using empathy and common sense in solving problems and decision making.
• Technologically savvy; possess skills and knowledge of personal computers used in a work setting, Microsoft Office software (Word, Excel, PowerPoint, Teams, and Publisher), or social media.
• Interested in being part of an organization that empowers staff to achieve success and assists them to improve upon their individual development.
• Bilingual applicants are encouraged to apply. Additional multilingual pay may be available after successfully passing a multilingual examination.

Essential Duties/Major Responsibilities:

• Promotes and supports MCPL’s Diversity, Equity and Inclusion values with staff and customers. Centers the experiences of people and communities who are most affected by structural inequities when engaging in programming, partnerships, and information services work.
• Provide frontline customer service and assistance on a recurring basis and respond to various inquiries and requests regarding circulation and other library services.
• Checkout and return library materials, customer library card registrations, and account resolutions using the Integrated Library Software (ILS).
• Provide supervision over the work of Library Pages and volunteers.
• Conduct Library…