Call Center Agent - Sales

Puesto: Call Center Agent - New Sales
Tambourine  is one of the fastest-growing hospitality & tourism marketing firms. Combining best-in-class tech with creative design, we revolutionize e-commerce for hotels, resorts and destinations.

We are seeking for a  Bilingual Call Center Agent - New Sales  to join our  team in Cancun (Zona Hotelera) for our business unit Reserv (booking engine) . Our ideal candidate is analytical, strategy focused, detail oriented, and a great multi-tasker.

Find us at  

This is an On-site position at our Cancun Office .

Our New Sales Agents will generate sales primarily through inbound and outbound calls using call center software. To do well in this role you need to have excellent listening and interpersonal skills to build relationships with clients and persuade them to purchase product.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

What we need

At least  1 year of customer service and sales experience in the hospitality or tourism industry.
Ideal experience as a Call Center Agent.
Availability for shift work
Strong phone handling and active listening skills
Proficiency in English
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
General computer software knowledge

Role and Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs and wants and provide them with services that meet those needs
Seize opportunities to upsell products
Build sustainable relationships and engage customers by taking the extra mile
Meet personal/team qualitative and quantitative targets
Follow up on Sales related Voice Mails
Manage sales related emails efficiently, with responses expected in within 24-hrs
Perform Outbound calls for reservation abandonment service

Equal Opportunity

Employer:

Tambourine does not discriminate and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, marital status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by state, or local laws, in the process of hiring, retention, or the promotion of the employee.