Sr Enterprise Account Executive - State and Local Government; Central Region

Sr Enterprise Account Executive - State and Local Government (Central Region)

Full-time

Employee Type:
Regular

Region: AMS - North America and Canada

Work Persona:
Flexible or Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Opportunity

As a Senior Account Executive at Service Now, you will lead the digital transformation for the states of Missouri and Nebraska. You will manage a high-impact territory designed for a seasoned leader who can simultaneously drive aggressive new logo acquisition in untapped markets while orchestrating complex, multi-dimensional growth within mature, established accounts. This is a unique "hybrid" territory designed for a strategic orchestrator who thrives on both deep-rooted account evolution and aggressive new-logo acquisition.

You will lead a "Team of Teams" - including Government Relations, Partners, and internal Specialists - to move customers beyond point solutions on to a platform where AI drives tangible government outcomes and positioning Service Now as the primary Platform for Government Service Delivery
. You will be responsible for transitioning government organizations away from fragmented point solutions toward a unified "System of Action" that empowers government to Sense, Decide, and Act in real-time.

What You Get To Do

• Orchestrate a "Team of Teams": Lead an ecosystem of Solutions Consultants and Sellers, Success Resources, and Partners. You will be the strategic architect, ensuring that every internal and external stakeholder is aligned with a singular account vision.
• Execute a Dual-Motion Strategy: Demonstrate mastery in managing a diverse territory portfolio. You will aggressively drive new logo acquisition in untapped segments while simultaneously scaling high-potential established accounts by deepening executive relationships and driving enterprise-wide platform adoption.
• Leverage the AI Control Tower: Craft and execute a strategy that utilizes the Service Now AI Control Tower to drive government transformation. You will move the conversation beyond simple automation toward a sophisticated, governed AI framework that makes government work more efficient and accountable.
• Navigate the Political & Economic Landscape: Partner with Government Relations and strategic partners to understand and influence budget cycles, legislative priorities, and state-level mandates to ensure Service Now is positioned as a critical infrastructure investment.
• Engage the C-Suite & Agency Leadership: Build and maintain trusted advisor relationships with CIOs, COOs, and Agency Directors, shifting their perception of Service Now from a functional tool to a strategic platform for service delivery.
• Lead the Partner Ecosystem: Collaborate with a network of strategic and tactical partners to extend your reach, maximize mutual success, and ensure world-class delivery for your clients.

Who You Are

• The Strategic Orchestrator: You thrive in complex environments where success depends on leading cross-functional teams and managing diverse internal and external stakeholders.
• The Growth Architect: You have a proven track record of managing "hybrid" territories—showing equal proficiency in navigating the "long game" of account management and the high-energy "sprint" of new business development.
• The Visionary Seller: You are adept at selling a future state. You can articulate how the AI Control Tower and the Service Now platform solve the unique challenges of public sector service delivery.

To be successful in this role you have:

• Experience: 10+ years of enterprise software sales (SaaS), with a deep understanding of the State & Local Government (SLG)…