Lead Receptionist

Overview

We’re Hiring! Lead Receptionist – Bupa Dental Care Chesterfield. Practice Manager Becky Reitz is looking for a warm, organised, and confident Lead Receptionist to join our friendly and supportive team. This is a fantastic opportunity for someone with strong leadership skills who enjoys guiding a small reception team and working closely alongside the Practice Manager to keep the practice running smoothly.

Full-time – 40 hours per week

Shift Pattern

• Monday: 8:00–7:30
• Tuesday: 8:00–4:00
• Wednesday: 8:00–5:30
• Thursday: 8:00–4:00
• Friday: 8:00–4:00

As Lead Receptionist, you’ll be the welcoming face of the practice and the key point of contact for our patients. You’ll lead and support the reception team, ensure a high standard of patient care, and help maintain smooth day-to-day operations. This role is ideal for someone who is confident, proactive, and passionate about creating a positive patient experience in a busy dental practice.

Our practice is based in the heart of Chesterfield, a vibrant and welcoming market town:

• Just a short walk from cafés, shops, and excellent transport links
• Close to the iconic Crooked Spire
• Easy access to the Peak District National Park
• Convenient parking options nearby

If you’re a people-focused professional who enjoys leading a team in a supportive environment, we’d love to hear from you!

Apply now and take the next step in your career with Bupa Dental Care.

Here at Bupa Dental Care our people are at the heart of everything we do. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented experts.

• Oversee reception and staff rotas
• Meeting and greeting patients, providing a great first impression and patient journey
• Booking and amending appointments, answering the phone, updating patient records
• Co-ordinating the care packages for patients provided by our clinicians
• Confident in promoting and upselling Bupa Dental Care products and services, including Plan options, Finance and Insurance claims
• Excellent customer service skills face to face, on the phone, and via email
• Supporting the Practice Manager and clinical team with the smooth running of the practice
• Handling payments
• Accessing sensitive information while maintaining patient confidentiality

• Confident leading a team
• Positive and professional in a fast-paced environment
• Previous administration or receptionist experience, preferably within a healthcare setting
• Strong communication skills face to face, via telephone and email
• Proficient with Microsoft Word and Outlook with strong organisational skills
• Experience promoting company products and services
• Dentally experience preferred

We make life better for millions. That includes yours. Here are some of the benefits on offer when you join Bupa Dental Care:

• Competitive pay rates and the opportunity to increase this through training and development
• Access to My Healthcare with remote GP, physiotherapy, mental health support, and an annual My Healthcare Allowance redeemable against a menu of Bupa products (approx. £350)
• My Bupa Extras - discounts at retailers and tools to support financial wellbeing
• Discounts at gyms and fitness facilities across the UK (including online providers)
• Employee mental health support including EAP and related services
• Discounted dental insurance for employees and immediate family members
• Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests, and menopause support
• Wagestream – access to income before payday
• Career pathways and support throughout your working life with Bupa Dental Care
• And more – please ask

So why wait? Apply now to be part of a brilliant team.

To find out more about working with us, find us on Linked In, Facebook and Instagram.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer