Customer Relationship Manager

Position: Customer Relationship Manager (Permanent)
Customer Relationship Manager required for a fantastic new permanent job opportunity in Chesterfield.
Key vacancy information
Permanent Job
Newly created opportunity due to department expansions
Salary £36,000 - £40,000 depending on experience
Full time Monday to Friday 9am-5pm
Competitive benefits
Onsite working not hybrid, the office location is Chesterfield
Modern facilities and free parking
Own car required as there is an expectation to meet clients occasionally

We are supporting a market leading, innovation driven business to appoint a Customer Relationship Manager at an exciting time of expansion. This is a unique opportunity to join a creative, forward thinking organisation.
This role is fully office based in Chesterfield, with occasional on site client meetings.
As Customer Relationship Manager, you will take ownership of a defined portfolio of B2B customers, nurturing long term partnerships and ensuring outstanding service delivery. Acting as the central link between customers and internal teams, you'll drive account retention, growth and continuous improvement.

This position suits someone who is proactive, commercially aware, relationship focused and energised by working with innovative products and dynamic teams.
The successful candidate will ideally have held a similar role and be able to demonstrate this on  of the position include;

Grow existing accounts through insight, collaboration and targeting insight-led opportunites
Relationship management of existing customers
Build a deep understanding of customer objectives, challenges and commercial drivers
Work closely with the Business Development Director , Marketing, and Customer Service/ Sales Team to identify cross‑sell and upsell opportunities.
Ensure a seamless customer journey from onboarding through to repeat business
Coordinate with Marketing, Customer Service, Technical, Operations and Logistics
Proactively manage customer communication and expectations
Support contract renewals, pricing activity and volume forecasting
Monitor and report on account performance
Skills & Experience The successful candidate will ideally live locally to the Chesterfield area as this role is office-based and not hybrid. A proven background in customer relationship/ account manager is required. The successful applicant will have the following skills and experience:

Experience in Customer Relationship Management, Account Management or Customer Success (B2B)
Strong interpersonal skills with the ability to build genuine rapport and trust
Excellent planning and strategy delivery to achieve business targets and sales output strategy goals
Commercial awareness with a natural curiosity about products and customer usage
Highly organised, proactive and confident managing multiple priorities
Excellent written and verbal communication
Strong CRM and Microsoft Office skills

It would be highly preferable for the successful candidate have the following attributes/ experience but not essential;

Experience in a business setting/ customer relationship management in the culinary, hospitality,retail, FMCG or a similar service led sector
Experience managing technically complex or bespoke products
Curious, creative and ideas driven
Comfortable in a fast moving, entrepreneurial environment
Collaborative, adaptable and open to new ways of thinking
What you will get in return;
Permanent Job

Newly created opportunity due to department expansions
Salary
£36,000 - £40,000 depending on experience
Full time Monday to Friday 9am - 5pm
Competitive benefits
Onsite working not hybrid, the office location is Chesterfield
Modern facilities and free parking
Own car required as there is an expectation to meet clients occasionally

If you are excited by the food industry and passionate about delivering exceptional customer partnership, we want to hear from you. Apply through Hays today for a confide

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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