Supervisor, Production

Our Story

Our Story
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Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hill Phoenix and Anthony
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DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Supervisor, Production

Location: Richmond, VA

The Supervisor, Production provides leadership to team leads and a team of hourly production employees, ensuring the team meets production targets safely, on time, and to established quality standards.

• Provide leadership to team leads and front-line hourly production team members; ensure a safe work environment, define expectations, provide resources, coach/teach/train associates, ensure accountability, and provide feedback.
• Develop, implement, and audit daily standard work.
• Drive a culture of continuous improvement; conduct root cause analysis and develop/implement corrective action plans.
• Maintain production schedule, meeting both quality and productivity requirements.
• Maintain good inventory control procedures for all raw material that may be required in assignment department(s).
• Partner with supply chain, quality, shipping, and other departments to ensure the team meets production targets safely, on time, and to established quality standards.
• Ensure timely response to operational issues impacting customer expectations and project cycle time performance.
• Be knowledgeable of company policies and engage appropriate resources (HR, Safety, etc.) when required to handle issues that arise.

• Support, communicate, implement, sustain, and consistently enforce all company policies/procedures
• Build and sustain good morale and attitudes among all reporting associates.
• Initiate requisitions for open positions. Interview and determine best candidate for position
• Document associate skills and knowledge to create a skills matrix of employee training needs and accomplishments
• Ability to capture/analyze data regarding productivity
  -Understand through observations the causes for high and low productivity.

• Understand production requirements and direct resources appropriately to procure shipment items.
• Communicate decisions with data and documentation.

• Maintain accurate timekeeping in ADP for all assigned direct reports.
• Enforce safety rules, practices and procedures to assure safety of associates, buildings, grounds and machinery.
• Other duties as assigned.

• High school diploma or GED.
• Minimum 3 years’ experience in a leadership position (team lead, team captain, supervisor, shift lead, etc.)
• Minimum 5 years’ experience working in a manufacturing environment.

• Two years’ experience with 5S, Lean/Six Sigma, or other continuous improvement methodologies
• Proficient with MS Office (Outlook, Excel, Word and PowerPoint)
• Excellent written and verbal communication skills.
• Able to interact and work effectively with employees at levels of the organization.
• Demonstrated ability to manage competing priorities in a fast-paced environment.
• Must be willing to work extended and/or weekend hours when required.

• Customer Focus
• Manages Complexity
• Decision Quality
• Action Oriented
• Resourcefulness
• Directs Work
• Plans and Aligns
• Ensures Accountability
• Drives Results
• Collaborates
• Manages Conflict
• Interpersonal Savvy
• Values Differences
• Builds Effective Teams
• Communicates Effectively
• D…