Manager, Operations

Our Story

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hill Phoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer‑centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Manager, Operations

Richmond, VA

We are looking for an operations Manager who will be responsible for directing all aspectsof production through a team of salaried supervisors and hourly team leaders. This position will develop and deliver strategies for continued improvement in operational excellence that aligns with the business strategy for safety, quality, on‑time delivery, cost, inventory control, and customer focused service.

• Leading a multidisciplinary team of Senior Supervisors, Supervisors, Planners, and Quality and Manufacturing Engineers through leading, coaching, mentoring, motivating and inspiring achievement at an optimum level of performance by consistently demonstrating role model behavior
• Execute operational goals and business objectives, recommend capital expenditures, establish key metrics, quality standards, identify risks and enhancements to maximize efficiency and reduce cost
• Maintain a clean environment that enhances plant safety. Conduct 6S audits. Ensure 6S audit actions are addressed in a timely manner and are effective, and improvements are sustained.
• Drive a safety conscious culture that ensures compliance with all required OSHA guidelines and other required standards of an efficient, safe place to work for employees.
• Develop a strong team focusing on process management and continuous improvement.
• Drive positive associate relations and team culture.
• Responsible for all quality‑related issues and directs investigation claims for proper identification of root cause, incorporation of corrective actions and follow‑up verification.
• Forecast staffing, workload and performance results to meet business demands for workload and performance results for area of responsibility.
• Prepare, review, and/or analyze production reports, and use information to identify operational improvements.
• Ensure process controls are in place to accurately control WIP and proper inventory levels are established, maintained, and audited for compliance.
• Monitor raw materials supplies to ensure adequate inventory.
• Ensure that cross training and continuing education is maintained for key salary and hourly personnel.
• Foster professional growth and development of all personnel promote group unity, efficiency effectiveness by providing technical training and support‑assistance to problem‑solving and continuous improvement activities.
• Formulate recommendations to improve production methods, equipment performance, and product quality, as well as for improvement of working conditions, the workforce, and overall operational efficiency and effectiveness.
• Ensure each process within the departments are identified and effectively controlled, to include root cause analysis, corrective/preventative actions, PPM, inventory control, and scrap reduction programs.
• Champion and coach continuous improvement, lean objectives, and process improvements and establish a culture that these elements are not programs, but a way of life.
• Develop KPIs to track improvements and monitor growth in each responsible area.
• Ensures process corrective actions are addressed in a timely manner and are effective,…