Account Manager

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Turn your passion for people into a rewarding career at Sykes as an Account Manager!🌟

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  Salary: £25,000 + commission
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  Hours: 37.5 per week, 5 days out of 7 (Monday to Friday with some weekend cover in peak periods)
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  Location: Chester Head Office (Hybrid after probation)
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  Start Date:
  Monday 23rdFebruary

As an Account Manager in our Customer Success Team, you’ll manage up to 200 property owners, helping them maximise their revenue and enjoy a seamless experience with Sykes. From driving sales and uncovering opportunities to offering expert support, you’ll be their go‑to contact and a key part of their success.

• ➡️ Manage and grow relationships with up to 200 property owners
• ➡️ Spot opportunities to upsell and cross-sell services
• ➡️ Act as the main point of contact, resolving issues quickly and professionally
• ➡️ Track account performance and provide insights for growth
• ➡️ Work closely with sales, marketing, and operations to deliver results

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Live by our four values:
One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.

• ✅ Proven experience in account management, sales, or customer service
• ✅ Strong relationship‑building and communication skills
• ✅ Demonstrated success in meeting or exceeding sales targets
• ✅ A proactive, organised, and target‑driven approach
• ✅ Proficiency in CRM software and Microsoft Office Suite

• 🎉Performance bonus - up to 10% of salary
• 🌴 33 days holiday (including bank hols) + extra days with long service
• 🎂 Your birthday off just because!
• 💙 Two paid volunteering days each year
• 👶 Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
• 🏡Generous discounts on stays for you, family & friends
• 🧠 24/7 mental health support and health cash plan
• 🏢Hybrid working & amazing Chester HQ perks
• 📈Loads of training & development opportunities

Sykes Holiday Cottages is all about helping people make amazing holiday memories. What began as a small, family‑run business 30 years ago, has grown into a team of 1,700 passionate people, now part of the Forge Holiday Group.

Today, we look after over 23,400 holiday homes across the UK and Ireland, from romantic hideaways for two to epic getaways for 20+. We’re proud to be B Corp certified, which means we’re serious about doing business the right way - creating fair, inclusive, and sustainable travel experiences for everyone.

We value diversity and inclusion
, bring your authentic self to work! Need adjustments for the recruitment process? Just ask, our team is happy to help.

If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!