Sales Associate - Cheshire Oaks Outlet

About The Brand

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.” Always contemporary and forward‑looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team that hails from over 50 countries. Women’s &men’s ready‑to‑wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best‑in‑class licensing partners. We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand.

We thrive to maximise consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners and our strong digital footprint, spearheaded by our  flagship store, which reaches 96 countries. Our digital channels currently represent more than 30 % of our overall full‑price business. We are a dynamic, fast‑growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business.

In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

As a Sales Associate you will provide excellent and friendly service by assessing the needs of the customer and providing assistance. Associates in this position know how to greet, qualify, recommend and close every customer. Sales Associates work in cooperation with their Store Manager and other associates to ensure customers’ needs are met. Each associate has the responsibility of providing a safe working and shopping environment.

• Provide an outstanding service that creates a positive experience for the customer and generates loyalty.
• Consistently show a genuine desire to help customers.
• Establish and promote customer loyalty using company tools such as mailing list cards and customer books.
• Provide extra information and go the extra mile to satisfy the customer.
• When a product is not available, always offer alternatives.
• Deal with complaints in a professional manner by passing them on to the manager.

• Possess outstanding knowledge of the product reflecting the quality of the service provided.
• Have excellent knowledge of trends and fabrics (composition, terminology, garment care, styles, etc.).
• Maximise the potential of the product to create sales.

• Have good knowledge of the business that will provide growth in sales.
• Give feedback to the Store Manager about what is selling.
• Build a regular client base.
• Be aware of the best and slow‑selling items to improve general sales.

• Ensure all procedures are followed and safety is maintained.
• Ensure aisles are safe.
• Keep the stockroom safe.
• Take action if other associates are acting in an unsafe manner.
• Follow all loss‑prevention procedures.
• Take action to reduce shrink.
• Treat all associates and customers with respect.

• Minimum of 2 years of progressive retail experience in a luxury or contemporary brand.
• Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
• Communicate honestly, openly and constructively.
• Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose.
• Demonstrate flexibility and innovation in recognising and reacting to the changing business environment.
• Loves working with international clients.

The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If…