Deputy Team Leader

It’s an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support.

Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in Chester and Crewe.

We are also now beginning recruitment for several new roles and to fill vacant positions.

• Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals.
• Conduct case management system audits, ensuring accuracy, compliance, and high‑quality reporting.
• Collate and analyse performance data, contributing to KPI monitoring and quality assurance.
• Support rota planning to maintain appropriate resource coverage across the court cluster.
• Assist with volunteer accreditation, training, performance tracking, and continuous improvement.
• Input, update, and report on witness information, ensuring comprehensive assessments and referrals.
• Promote effective communication within the team, coordinating meetings and sharing learning.
• Build and maintain relationships with statutory, voluntary, and community partners.
• Deputise for the Team Leader when required, ensuring service standards and targets are met.
• Contribute to a trauma‑informed, person‑centred approach that prioritises dignity, safety, and inclusion.

• Understanding of the criminal justice system and the impact of crime on victims and witnesses.
• Experience working in challenging environments with a focus on customer experience and service excellence.
• Strong communication, negotiation, and advisory skills – both written and verbal.
• Ability to prioritise work with minimal supervision and manage conflicting demands.
• Experience processing, analysing, and reporting information from multiple sources.
• Competence in using IT systems, including Microsoft Office and case management systems.
• Commitment to safeguarding, confidentiality, equality, diversity, and inclusion.

The role may involve exposure to emotionally demanding situations and requires resilience.

Travel across the Court cluster may be required.

Occasional evening or weekend work may be necessary.

An Enhanced DBS check will be required.

• Flexible Working Options, including hybrid where applicable.
• Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave.
• Birthday Leave – an extra day off to celebrate your birthday.
• Pension Plan – 5% employer contribution.
• Enhanced allowances for sick, maternity and paternity pay.
• Exclusive discounts on high‑street, holidays, gyms, entertainment and more.
• Financial wellbeing support including salary‑deducted finance and guidance.
• Wellbeing resources and employee assistance programme.
• EDI Networks and opportunities to engage in colleague groups promoting equity and inclusion.
• Sustainable travel schemes – Cycle to Work and season ticket loans.
• Career development – comprehensive training and ongoing development opportunities.

The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales, both for the prosecution and the defence. Our trained staff and volunteers help understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.

This is an exceptional opportunity to help us ensure a smooth transition and shape a high‑quality, high‑impact and trauma‑informed service so every witness feels informed, supported and more confident in court.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation, and our support and campaigns are informed and shaped by them and their experiences.

Victim Support is committed to recruiting with…