Duty Manager - Brio Northgate

Full Time Duty Manager – Brio Northgate

Hours of work: 37 Hours Per Week

Shift Pattern: Various (see rota attached)

Contract: Full Time, Permanent

Salary: £31,537 Per Annum

Closing date: Thursday 5th February 2026

Interview date: Proposed interview date of Thursday 19th & Friday 20th February 2026

We are seeking an enthusiastic and proactive Duty Manager to join our team and play a key role in ensuring the smooth day‑to‑day running of our Centre. This is an exciting opportunity for someone with strong leadership skills, a commitment to high-quality customer service, and experience working in a leisure environment.

As a Duty Manager, you will act as a right hand person to the Area General Manager/Centre Manager and be responsible for supervising staff, maintaining operational standards, ensuring customer safety, and acting as the Centre’s representative when responding to customer queries, compliments and complaints. You’ll be a key holder, safeguarding lead, and an essential part of delivering an excellent, family‑friendly service.

Oversee the daily operation of the Centre on a rota basis.

Ensure the building is opened and closed safely and punctually.

Maintain high standards of cleanliness, hygiene and customer experience.

Support technical and operational routines, including plant operations and emergency procedures.

Supervise, support and motivate duty staff.

Ensure safe working practices and maintain high levels of staff performance.

Conduct staff meetings, appraisals and contribute to training coordination.

Take appropriate disciplinary action when necessary.

Act as the Centre’s ambassador, ensuring all visitors receive a warm and professional service.

Address customer concerns, complaints and compliments in a timely, diplomatic manner.

Promote a welcoming, family-friendly environment.

Act as a trained First Aid Officer.

Ensure the Centre and surrounding areas remain safe, compliant and well maintained.

Support emergency situations and implement emergency action plans.

Work within allocated budgets and support the achievement of KPIs.

Oversee stock control and safe storage of materials.

Ensure compliance with company procedures and reporting requirements.

• GCSEs (grade C or equivalent) in Maths and English.
• National Pool Lifeguard Qualification (NPLQ).
• First Aid at Work qualification.
• Basic IT skills.
• Previous supervisory or managerial experience.
• Experience working in a leisure centre environment.
• Strong communication, leadership and customer care skills.
• Ability to work independently and as part of a team.
• Ability to work on a rota including evenings, weekends and emergency call‑outs.

• Leisure industry or NVQ Level 3 qualification.
• Pool plant operations knowledge.
• Experience coordinating events.
• Food hygiene, health & safety and COSHH knowledge.

• Enjoy 25 days of annual leave per year, which increases to 30 days after 5 years of continuous service.
• Free Brio Leisure gym membership allowing you to use our gym, fitness and swim facilities.
• Explore exclusive discounts through the 'Brio Staff Shop' benefits platform, spanning a variety of retail shops, travel, cinema tickets, and more.
• Free uniform & DBS check (if required).
• Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile.
• Benefit from enhanced maternity and paternity leave.
• Favourable pension scheme.
• Internal health checks for over 40’s.
• Access the Employee Assistance Programme for free, providing confidential 24/7 support for various personal matters, from debt management to assistance for new parents.
• Contribute to your local community with three paid volunteering days per year – because we believe everyone should play a part in making a positive impact to the community.
• Enjoy discounts on food and drink at our on-site café during working hours.

• Investing in People – We develop our team, who are knowledgeable with a can‑do attitude
• Inclusive – We are non‑discriminatory, accessible, engaging and welcoming to everyone
• Supportive – We are caring and passionate about…