Estee Lauder Counter Manager - M&S

Esteé Lauder 4 Day Counter Manager – M&S Chester

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

• Lead, coach and develop the team of Sales Associates to achieve sales, customer service and operational targets.
• Build and execute an agile business plan to recruit and retain customers.
• Plan and lead impactful in‑store events.
• Maintain exceptional customer relationship management.
• Recruit and retain high performing team.
• Provide strategic targeting to maximise customer acquisition.
• Guide performance and hold staff accountable.
• Ensure operational standards and compliance.

• Effective verbal and written communication skills; excellent interpersonal skills.
• Quality customer service skills; skilled at winning people over.
• Results oriented; high drive to meet objectives and standards.
• Go beyond expected to pursue goals.
• Ability to recognize development needs and bolster others’ abilities.
• Anticipate, recognize, and meet customers' needs.
• Handle difficult and tense customer service situations with diplomacy and tact.
• Guide performance of others while holding them accountable.
• Build and maintain extensive informal networks.
• Model team qualities such as respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• Work autonomously and contribute to the team.
• Maintain a proactive and positive approach to work and tasks.
• Show confidentiality, tact, and discretion when dealing with people.
• Retail sales experience.
• Team leadership experience.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerised system including email and Microsoft Excel.