Field Service Engineer

ABOUT US

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market‑leading service operations.

Our core values—Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility—shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.

We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base.

• Conduct service visits to address reported calls and maintain high standards of professional service support.
• Respond promptly to customer service requests for the repair of business equipment.
• Perform fault diagnosis and implement repairs through adjustments, cleaning, or spare parts replacement.
• Carry out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicate effectively with customers, provide detailed reports on work completed, and ensure acceptance of equipment condition and performance post‑service.
• Install equipment sold by the company and ensure optimal performance to customer satisfaction.
• Provide training and guidance to customers to maximise equipment efficiency and prevent operational errors.
• Manage inventory of spare parts and consumables effectively to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training.

• Experience as an engineer on MFD printers.
• IT knowledge with the ability to network devices and set up scanning functions.
• First‑class customer service skills with previous customer‑facing experience.
• Experience working in a target‑driven environment.
• Professional appearance and presentation at all times.
• Willingness to undertake training on new product lines, such as laptops and PCs.

• Flexible working options.
• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work to support our local communities.
• Staff Reward Scheme.
• Pension scheme.
• Life assurance 4x salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
• Mental health first aider support programme.
• Cycle2work scheme.
• Discounted Gym Membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP Employee discount programmes.
• Mobile phone discounts.

Apogee Corp is an equal‑opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements and reasonable adjustments for applicants with disabilities or health conditions.

Apogee reserves the right to close this advertisement or withdraw the role at any time. Please apply promptly to avoid disappointment.