Technical Application Support Specialist

** LOCATION**:
Chester We’re investing heavily in the resilience, performance and modernisation of the Financial Wellbeing Platform and we’re looking for an experienced Technical Application Support Specialist to help us deliver brilliant, reliable service for our  this hands-on role, you'll be working across a variety of technologies to support live service, drive operational excellence, and contribute to continual improvement across the platform.

You’ll work closely with engineering teams on and offshore, influence backlog priorities, help prevent repeat incidents, and support change delivery in a complex, fast-paced environment. This is a fantastic opportunity for someone who thrives in a production-focused environment, enjoys problem solving, and brings real, practical experience across application support tooling, performance tuning, and service management. In addition, the team is responsible for maintaining 24/7 support for the platform.

While we operate a rota to ensure reliable out of hours coverage, participation in the oncall schedule is optional for this role and available to colleagues who wish to take part.

We know people bring different strengths but for this role, hands‑on technical experience is essential. We’re looking for people who can apply their knowledge directly in a production environment.
** Core Skills & Competencies
** Proven experience in application support and/or data engineering within a complex production environment Experience collaborating with onshore and offshore engineering teams across multiple platforms Ability to manage and contribute to a balanced service backlog, including restoral actions and post‑incident improvements Solid problem‑solving skills, with experience in incident triage, impact assessment, escalation, and risk articulation on experience using monitoring and support tools such as Dynatrace, Git Hub Enterprise (GHE), Urban Code Deploy (UCD), and Service Now Organisational  awareness and ability to navigate complex operational structures Experience managing application portfolios including configuration, currency, and risk management Ability to influence multiple product teams to modernise and automate application landscapes Practical experience with:
Experience in application and SQL Server performance tuning, including triage using Dynatrace full‑stack and Sentry One
** KNOWLEDGE & EXPERIENCE
** Stakeholder management skills with ability to gather information, influence decisions and negotiate outcomes Knowledge of the Financial Wellbeing business area (advantageous but not essential) We want you to feel supported, empowered and able to shape your own future. You’ll experience a collaborative, inclusive culture that values ideas, experimentation and continuous learning. With 320 years under our belt, we're used to change, and today is no different.

Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.

Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
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