Clerical Officer

Overview

Working Full time: 37.5 hours per week. We are looking for a dedicated, highly motivated and computer literate individual to join our Administration Team at The Countess of Chester Hospital. We would welcome applications from experienced Administrators who are used to working autonomously, have a strong work ethic, a flexible approach and the ability to problem solve. The primary objective of the post is to provide support to the Radiology Department at The Countess of Chester Hospital, with full flexibility required.

This includes working as part of a team covering peaks of workload and emergency backfill to support the wider Department, including Ellesmere Port Hospital as required. Our friendly and hardworking team are looking forward to welcoming you.

• To undertake a full range of reception/clerical responsibilities
• Monitor, schedule and amend patient appointments following the clinical guidelines provided and adhering to the Trust Access Policy / Patient Pathway guidelines.
• Good communication skills are essential as the post holder will need to liaise directly with patients, consultants and other hospital staff.
• A working knowledge of general office procedures and Microsoft packages is required, but full training will be provided in the use of Cerner and Medisec software. Medical terminology would be an advantage.
• Flexibility is required to work as part of a team covering peaks of workload and emergency cover to support the whole Department as required.

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

• The Countess of Chester Hospital: providing 438 general and acute beds
• Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 5916 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 411,000. This includes 361,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

Date posted: 14 January 2026

Pay scheme:
Agenda for change

Band:
Band 2

Salary: £24,465 a year pa

Contract:

Permanent

Working pattern:
Full-time

Reference number:

-A

Job locations:
Countess of Chester Hospital, Liverpool Road, Chester, CH2 1UL

Job responsibilities:

See Job Description For Further Details. Recruitment selection processes are based on competence (see Person specification) and values. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.

Essential

• Qualifications:
  
  Educated to GCSE level or equivalent in English

Desirable

• NVQ Level 2 or equivalent in Business Administration

Essential Knowledge and Experience

• The ability to prioritise workload, work on own initiative and work unsupervised.
• The ability to communicate and liaise with colleagues at all levels
• Willingness to undertake further training and personal development
• Computer literate with a working knowledge of Microsoft Office Software, including Word, Excel, PowerPoint, Access & Outlook
• Ability to set up and maintain both paper and electronic filing/administrative systems & diaries
• Previous experience of working in a similar environment

Desirable

• Good MS Word and e-mail skills and be familiar with other Microsoft Office products, including Excel & Power Point
• A working knowledge of the Cerner system would be advantageous

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name:
Countess of Chester Hospital NHS Foundation Trust

Address:
Countess of Chester Hospital, Liverpool Road, Chester, CH2 1UL

Employer’s website: