Customer Service Assistant

Overview

Hi!

We’re on the lookout for enthusiastic Customer Service Assistants to join our Betting Team at Chester Racecourse. You’ll be right at the heart of the action, working across public, restaurant and hospitality areas of the racecourse. Please note, your closest racecourse must be Chester to apply for this role. You will be offered work at other racecourses additionally, e.g. Aintree Grand National 10th-11th April, York Ebor 19th - 22nd August.

Britbet is a unique partnership created by British racecourses, providing betting services for racegoers and racing fans alike. We deliver an exciting, customer-focused betting experience, offering both Tote and Britbet branded bets as a key part of the race day atmosphere.

• Applicants 18+
• Excellent Customer Service Skills - Experience Preferred
• Excellent Cash Handling skills - experience preferred
• Honest and reliable team members
• Commitment to understanding betting product knowledge
• Drivers/keen travellers - preferred not necessary

• Providing a welcoming and friendly customer service
• Ensuring bets are placed accurately
• Providing accurate payouts on winning tickets
• Learning and understanding our products
• Full training provided
• Opportunities to advance into more interesting roles on course

• A fun and fast-paced customer service role at racing events
• Working in a friendly and supportive environment
• Competitive hourly pay and holiday pay
• Opportunity to work at other racecourses across the country
• Flexible working
• Free on-site parking

£12.40 per hour + holiday pay 13.3% = £14.04. The same rate for all ages 18+.