Customer Service Administrator

We are looking for a Customer Service Administrator with a keen eye for detail and excellent organisational skills to join a team in the FMCG industry. This role, based in Chester, requires someone who can support customer service operations effectively and efficiently.

Client Details

This role is with a well-established company in the FMCG industry. They are a medium-sized organisation known for their commitment to delivering high-quality products and services to their clients.

Description

Order Processing:
Managing and processing customer orders accurately and promptly. Ensuring that all customer orders are fulfilled according to specified timelines and quality standards.
Resolve payment queries, disputes, and delivery issues while maintaining positive customer relationships.
Liaise with production planning to align stock levels and forecasts with customer demand.
Work with the Technical Team to address quality issues.
Build strong relationships with logistics providers for efficient and cost-effective delivery.
Escalate issues appropriately and communicate effectively within the business.

Profile

A successful Customer Service Administrator should have:

Previous experience in a customer service or administrative role, ideally within the FMCG industry.
Strong organisational and time-management skills.
Excellent communication skills, both written and verbal.
Proficiency with standard office software, including word processing and spreadsheets.
A proactive and solution-focused approach to tasks and challenges.
The ability to work effectively as part of a team.

Job Offer

Competitive salary on offer.
Opportunities to work within a reputable company in the FMCG industry.
Collaborative and supportive working environment in Chester.
Potential for professional growth and development.
12 month FTC with possibilities to go perm.

If you are excited to bring your skills to this Customer Service Administrator role, we encourage you to apply today