Customer Service, Technical Support & Operations Trainer

Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

The customer Service and Technical Operations Trainer is responsible designing, delivering and maintaining training programs across Customer Service, Technical Support and Operational Teams.

• Create and Deliver new starter training
• Deliver refresher training
• Train employees on systems and operational processes
• Create and maintain work instructions
• Evaluate effectiveness of training

Experience

• Proven experience as a trainer
• Audiology Industry desirable but not essential
• Call centre environment training experience desirable but not essential

Personal competencies

• Highly organised
• Process driven
• Adaptable and comfortable with fast-paced operational environment
• Work collaboratively
• Approachable
• Confidence in working with cross-functional teams

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.