PT Client Service Representative

Part-time PT Client Service Representative

Pet Vet Care Centers' West Chester Veterinary Medical Center is currently seeking a PT Client Service Representative to join their team.

At Pet Vet Care Centers, our mission is to improve the lives of animals and people—providing exceptional and compassionate care at every stage—for all the moments that matter. We offer a culture of care that supports team members as much as the pets and clients we serve.

The Customer Service Representative / Receptionist supports the hospital by performing a range of administrative and customer‑service tasks, providing valuable support to the organization and ensuring a positive experience for every client.

• Provides excellent customer service in‑person, over the phone, and during high‑stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice‑management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

• High school diploma or GED (equivalent combination of education, certification, training, and/or experience may be considered).
• Knowledge of clerical procedures such as alphabetizing files and records.
• Ability to provide great customer service in a courteous, prompt, and efficient manner.
• Ability to perform cashier duties accurately.
• Ability to multitask and pay close attention to details.
• Must be flexible with scheduling and able to work some weekends and holidays.
• Depending on functional area, tasks may involve extended periods of time at a keyboard or workstation, standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).

• 2 years veterinary medicine experience.
• Familiarity with cornerstone software.

• 10 AM–3 PM Monday through Friday.
• Some availability is sufficient, but Wednesdays and Fridays are needed.

Pet Vet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V