Communities & Customer Experience Apprentice

More about the company you will be working for

Please be advised this apprenticeship is not working for Places for People, we are supporting with the recruitment for Muir. Muir was established in 1968 and have been working with people to maximise their quality of life ever since.

They own and manage more than 5,500 homes in England and Wales, providing a range of affordable housing solutions including general let properties, shared ownership (Homes by Muir), independent living (Muir Living) and supported housing.

More about your role

In this role, you support the neighbourhood team to keep communities and tenancies sustainable by delivering a visible, customer‑focused service. You take ownership of customer queries, identify support needs, and coordinate person‑centred actions through partners where needed. You help ensure homes are re‑let efficiently, support income recovery, assist with resident engagement, and record outcomes to drive improvements. You also contribute to managing ASB cases, safeguarding customers, monitoring KPIs, and overseeing communal services and health and safety actions, including fire risk recommendations.

You work collaboratively across teams, maintain accurate records, organise your own workload, and act as a positive ambassador who lives our values, supports colleagues, and adapts to changing priorities.

This role is based at 80 Lightfoot Street, Chester (CH3 3ED
).

Essential Criteria

• Good standard of general education to at least GCSE level or equivalent.
• Experience using a range of ICT systems.
• Knowledge and passion for delivering customer service excellence.
• Creative problem‑solving with the ability to adapt to changing circumstances.
• Resilience and emotional intelligence when handling difficult situations.
• Confidence in delivering complex information in an understandable way.
• Ability to manage a high and varied workload.
• Able to work flexibly, travel between locations, and work additional hours when required.
• You will need to be in a reasonable commutable distance to Chester.

More about you

You will bring a good standard of general education and confidence using a range of ICT systems, along with strong communication, numeracy and problem‑solving skills. You deliver excellent customer service, build effective relationships, manage a busy and varied workload, and show resilience and emotional intelligence when handling challenging situations. You are committed to equality, safeguarding, and supporting people to access safe, secure homes, while consistently demonstrating our organisational values.

You also work flexibly, travelling between locations when needed and adapting to changing demands.

Muirs values

• Caring: We care about people and achieving results
• Responsive: We put our customers first, giving great service and doing what matters most to them
• Passionate: We take pride in what we do and always strive to do better.
• Inclusive: We work together and value each other
• Dynamic: We have a positive, solution-oriented attitude
• Honest: We have high ethical values, standards and strong governance.

You are entitled to the following benefits during the course of our employment:

• Free Car Parking

• Fully funded Festive Party

• Free eye tests with added £20.00 off glasses at Specsavers

• Long Service Awards - gift to the value of £250 after 25 years' service

• Retirement Gift of £250.00 (must have achieved 10 years service within this period)

• The Association encourages sponsorship towards professional

• Qualification's including day release

• Employee Assistance Programme

• Free tea, coffee and soft drinks

• Career breaks

• Cycle to Work Scheme (salary sacrifice scheme)

• Lone worker protection

• Staff Activity Fund

•

Working hours:

The Association runs a flexitime system. The working week for full time employees is 35 hours and for part-time employees the Association ensures that hours can be arranged to suit both parties

• Staff getting married (1additional day's leave per annum)

• Moving home (1 additional day's leave per annum)

• Enhanced Maternity (12 weeks at half pay and a return to work bonus of one month's salary

• Paternity Leave 2 weeks at normal rate of pay)

• Medicash Scheme (Muir pay towards contribution of £4.33 per month when two years' service is completed) Details relating to the above benefits are shown separately.