Customer Support Banking

Position: Customer Support Everyday Banking

Job Title

Customer Support Everyday Banking

Employer

Lloyds Banking Group

Location

Chester

Working Pattern

Full‑time

Start Date

09 March 2026

Salary

£25,000, increasing to £25,750 after 6 months in role, and potentially earning £30,750 at the highest skill level.

Shift Pattern

• Start times between 8am‑10am, end times between 4pm‑6pm.
• Maximum of 5 out of 7 days per week.
• Weekend working max 37.5% (3 weekend days in a 4‑week period).

Job Description

As a Customer Support Advisor you will be the friendly voice our customers rely on, helping them navigate the banking app and manage complex banking needs. You will deliver excellent service, work within a supportive team, and enjoy access to the tools, training, and a structured skill‑progression framework that offers a clear pathway to higher pay.

Responsibilities

• Support customers through phone, chat, or email on everyday banking queries.
• Assist customers navigating the banking app and resolve complex issues.

Qualifications & Requirements

• Passion for helping people – listen, understand, and find solutions.
• Strong emphasis on outstanding service delivery.
• Willingness to learn – no banking experience required; full training provided over a six‑week period.

Benefits

• Hybrid role – homeworking from completion of training and vital checks.
• Generous pension contribution up to 15%.
• Annual performance‑related bonus.
• Private medical benefits with BUPA.
• Share schemes.
• Discounted retail and lifestyle benefits.
• 22 days holiday (increases with time) plus bank holidays.
• Wellbeing initiatives and generous parental leave policies.

Workplace Features

• Free on‑site car parking and electric charging.
• Extensive canteen with Costa coffee area.
• Vending machines and free hot/cold drinks.
• Rest areas with TVs.
• Prayer & quiet reflection rooms.
• Kitchens on each floor with fridges and microwaves.
• On‑site shower and changing facilities.
• Gym and football pitches.
• Access to green spaces.

Our Culture

We build a diverse, inclusive, forward‑thinking organisation that reflects the diversity of our customers. We are particularly welcoming to under‑represented groups and are disability confident. If reasonable adjustments are needed, please let us know.

EEO Statement

All applicants will be considered fairly, and we are committed to creating a workforce that mirrors our customers’ diversity.

Data Protection

Confidential or sensitive information is requested only after a formal interview or offer, with background checks conducted by trusted Lloyds Banking Group staff.

Application Information

Please apply soon – the role may close early. The Final date to receive applications is Thursday 29 January 2026.

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