Helpdesk Operator

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CBRE Global Workplace Solutions is recruiting a Helpdesk Coordinator to join the team located in Chester. As a Helpdesk Coordinator you will be responsible for providing exceptional customer service and business support to contribute to the continued growth and success of the business.

• Manage CAFM system as on site including PPM records, reactives and reporting.
• Answer calls and emails for the business in a timely fashion.
• Ensure all reactive requests raised on the helpdesk have the correct priority and engineer assigned.
• Maintain communication throughout reactive job life between Facilities Team and end users; apply RFT and close calls over phone where possible.
• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
• Review subcontractor performance and provide feedback through appropriate systems (e.g., Ariba) with assistance from Contract Support.
• Actively identify and implement innovations across the contract to enhance performance and meet client expectations.
• Collate and process timesheets and expenses weekly in the absence of Contract Support.
• Participate in relevant training courses and build/maintain relationships at all levels with internal and external customers.
• Assist with the monthly customer report and provide comprehensive reports relating to all jobs raised through the CAFM system.
• Perform any other duties or responsibilities as requested by the CM or Management Team.

• Organised, structured approach with strong prioritisation skills.
• Logical thinking and a clear, consistent approach to tasks.
• High attention to detail with a strong emphasis on accuracy.
• Assertiveness and confidence in communicating viewpoints to others.
• Persistence, following through to resolution.
• Customer and team focus – putting customer and team needs first and considering the impact of actions.

• Organised and works in a structured way, thinking ahead to prioritise workload.
• Logical, works in a clear and consistent manner.
• Attention to detail, thorough in carrying out tasks with a high degree of accuracy.
• Assertiveness – confident, effective in putting across point of view to others.
• Persistence – follows through to resolution.
• Customer and team focus – puts customer and team needs first; always considers impact of their actions.

• Assist with the monthly customer report and provide comprehensive reports relating to all jobs raised through the CAFM system.
• Analysis and comprehension of reports related to the CAFM system.
• Monthly update of client-specific Metrics/Forecasting Model in absence of the Contract Support.
• Logging hazards & customer feedback on the QHSE Management Portal.
• Perform any other duties or responsibilities as requested by the CM or Management Team.

• Understand procedures and processes and operate them to the required standard.

• Obtaining supplier quotes and uploading onto the internal system for client approval.
• Arranging agency cover & submitting hours on portal.
• Updating the CBRE Performance Portal as and when required.

Entry level

Full-time

Management and Manufacturing